IT Help Desk Analyst
IT Help Desk Analyst
Posted on :
24-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-05-2025
Job Description
Are you ready to make a meaningful impact with a company that values your technical ambition
Join us and experience a company where your contributions truly make a difference!
Help Desk Specialist needed!
Must have an active TS/SCI with polygraph security clearance.
Contract Core Hours; Monday-Friday from 0600-1900
Join us and experience a company where your contributions truly make a difference!
Help Desk Specialist needed!
Must have an active TS/SCI with polygraph security clearance.
Contract Core Hours; Monday-Friday from 0600-1900
Provide Help Desk services on both classified and unclassified workstations including the following responsibilities:
REQUIREMENTS:
Minimum of High School diploma and 0-3 years of help desk experience.
Experience troubleshooting general IT related issues.
Good communication and writing skills.
Familiarity with Networking (LAN/WAN) terminologies.
Familiarity with basic hardware terminologies.
Prefer familiarity with COTS and GOTS applications.
Prefer experience providing Tier I or Tier 2 Help Desk Support.
Prefer experience troubleshooting through technical directories and virtual resources.
Prefer BS or equivalent in a technical discipline.
Prefer A certification or equivalent.
Must be a US Citizen- Provide daily customer service technical support and assistance to users.
- Deliver Tier 1 customer support and communicate resolutions to customer issues in a professional manner. Track route and redirect problems to the appropriate resources.
- Analyze trouble ticket trends and provide weekly trend analysis and metrics to the Tier 2 team and the Government.
- Escalate any issues problems or suggestions that cannot be resolved by the contractor to the Government Help Desk lead.
- Log all trouble tickets into the Government-specified ticket tracking tool(s).
- Document and communicate resolutions to the end user.
- Receive log track and analyze issues problems and suggestions related to applications via telephone calls email in-person contact and/or the ticketing system.
- Monitor trouble tickets until the issue is resolved and the ticket is closed.
- Generate a weekly report of open and unresolved tickets.
- Create update and maintain content within an online knowledge database to catalog and address Frequently Asked Questions (FAQs) and conduct monthly reviews of the Help Desk Support Handbook for accuracy.
- Maintain and update a repository of known errors workarounds and fixes and provide this information to the Help Desk Service Team to assist in supporting end users.
REQUIREMENTS:
Minimum of High School diploma and 0-3 years of help desk experience.
Experience troubleshooting general IT related issues.
Good communication and writing skills.
Familiarity with Networking (LAN/WAN) terminologies.
Familiarity with basic hardware terminologies.
Prefer familiarity with COTS and GOTS applications.
Prefer experience providing Tier I or Tier 2 Help Desk Support.
Prefer experience troubleshooting through technical directories and virtual resources.
Prefer BS or equivalent in a technical discipline.
Prefer A certification or equivalent.
Approximate Salary Range: $50000 -55800
A variety of factors can impact the final salary offered including but not limited to geographic location Federal Government contract labor categories and wage rates relevant work experience specialized skills and competencies education and certifications.
Send resume to or apply directly on our website at .
401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Dental and Vision Insurance
Life and Disability Insurance
Complimentary Identity Theft Protection
Tuition/Certification Reimbursement
Paid Time Off
Referral bonuses
And more!
At Flash Technology Group we truly care about our team offering flexibility for a balanced life competitive compensation and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare financial and family support retirement planning and ongoing learning. Were committed to your growth and happiness!
Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity age national origin disability protected veteran status or any other protected characteristic.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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