Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Independently analyze research and process complex electronic payment exceptions and requests in accordance to applicable operating rules and regulatory guidelines.
2. Independently analyze research and support electronic payment cases/claims/inquiries escalated by internal departments and client service centers to resolution. Claims/inquiries related to Regulation E are met in accordance with the CFPB (Consumer Finance Protection Board).
3. Adhere to department standards documenting actions taken on electronic payments in an accurate and timely manner via appropriate workflow systems.
4. Follow security and operational control procedures for multiple wire transfer systems.
5. Perform outreach to corporate clients and internal departments to resolve wire exceptions maintaining quality client experiences executing the attributes and behaviors as designated for Truist.
6. With minimal oversight provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.
7. Maintain extensive and expert knowledge of the policy operating rules and regulations of payments channel in order to lead/support periodic reviews of operational procedures for changes streamline processes and compliment payments channel compliance.
8. Perform queries and provide reports using various data management tools.
9. Support extended hours for same day wire processing for all channels.
10. Under minimal supervision perform daily Start Of Day tasks and system checks to safely bring up lines for wire processing.
11. Daily end of day reconciliation with Federal Reserve Bank and Clearing House Interbank Payment System (CHIPS) with minimal supervision. Research outstanding or out of balancing conditions to determine corrective action needed.
12. Communicate and escalate concerns risks or gaps as soon as possible to the appropriate parties to control and mitigate risks in a manner consistent with Truists risk standards.
13. Assists with Wire Ops training to include job shadowing.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education.
2. Ability to work irregular hours on short notice to complete end of day processes and being designated as a mission critical teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recovery operations.
3. Must be able to work independently be well organized versatile and display good time management skills in a sometimes-high pressure environment maintaining composure and a positive attitude.
4. Resourcefulness in multi-tasking anticipating needs and researching/synthesizing information to resolve problems with a sense of urgency.
5. Must be able to make responsible decisions and use sound judgment when communicating with our clients and internal teammates.
6. One year of payment/deposit exceptions fraud or banking experience.
7. Two years of customer service experience.
8. Excellent written and oral communication skills that support a highly professional image with the ability to write business correspondence and communicate professionally over the telephone.
9. Proficient in MS Office applications including Word Excel and Outlook as well as proficiency using the Internet.

Preferred Qualifications:
1. Bachelors degree
2. Knowledge and understanding of electronic payments processing and applicable rules and federal regulations.
3. Two to four years of wire or related experience.