Service Elite Business Manager
Service Elite Business Manager
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Job Description
Service Elite Business Manager
We are the movers of the world & the makers of the future. We get up every day roll up our sleeves & build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves
Our Marketing Sales & Service organization advances the Ford reputation as a visionary vehicle & mobility services company & helps deliver a trusted customer experience.
This role is located in Orange County CA region (Los Angeles or Irvine)
Responsibilities
What youll be able to do:
Use your marketing sales & service expertise to turn data-driven insights into innovative solutions that enhance sales & customer loyalty. Join us and be the eyes ears & voice of Ford.
Responsibilities:
- Provide customer support for all vehicle owners including parts assistance after warranty assistance upfitter warranty questions technical support escalation etc.
- Manage all Service Performance & Parts Sales deliverables including:
- Fix It Right The First Time Performance
- Reduce Repair Order Duration
- Service Net Promoter Score
- Field Service Action Campaign Completion
- Ford Pro Parts Revenue
- Retail Parts Sales
- Service Advisor Training
- Technician Recruitment and Retention
- Mobile Service
- Manage all Commercial Vehicle Center & Ford Pro Service Elite program responsibilities
- Review & approve annual Ford Pro Service Elite business plans with appropriate dealership personnel
- Work with Ford Pro Service Elite dealership personnel to achieve service sales objectives
- Grow Mobile Service Experiences & Key Sales Metrics at Ford Pro Service Elite Dealerships by targeting commercial customers developing action plans marketing plans & supporting launches
- Monitor & reinforce compliance of Ford Pro Service Elite & Commercial Vehicle Center Program Service standards
- Support transformational service growth initiatives:
- Vehicle Uptime including triage/early diagnosis process rollout of tools &training
- Technician Recruiting & Retention
- Recall Completion
- Predictive Repair Intelligence
- Service Capacity/Throughput
- Advanced Production Systems
- Conduct Service Growth Meetings Dealership Training Sessions & Grass Roots Events to train/inform dealership personnel
- Partner with Commercial Vehicle Sales & Ford Credit counterparts for joint contacts & dealership / account support.
- Present Ford Pro priorities & updates at Regional Org Meetings to keep Regional personnel informed on Core Vehicle service/share & relevant Ford Pro Service Elite & Commercial Vehicle Center dealership related items.
- Work with Ford Pro Service Elite dealership personnel &facing Ford personnel to implement Ford Pros Productivity Accelerator Pillars Vehicles Financing Service Software &Charging to grow Core Vehicle products & services Telematics Ford Credit Products Accessories Ford Parts & Maintenance Programs etc.
- Provide regular updates to the appropriate dealership personnel on key information
- Represent Ford Pro at key commercial meetings & events
Your ideas & actions make an impact on profits & addition to the above responsibilities you will be expected to:
- Listen to the Dealership Network needs understand their concerns & provide solutions.
- Work independently in your daily activities & work as part of a team to share best practices while meeting business goals.
- Network with colleagues & leaders throughout the organization
- Candidates must be willing to travel 80% or more of the work week
- Travel may be upwards of 100 miles from home or office location & Hotel stays will be necessary
- You will be equipped with:
- Your portfolio of dealers
- Skills training necessary equipment & data to attain your daily & monthly goals
- A company vehicle
Qualifications
Youll have:
- Bachelors degree
- 5 years of Dealership Contact experience i.e. Sales Dept Service & Parts Dept
Even better if you have:
- Excellent Parts & Service business acumen
- Commercial experience preferred
- Excellent organizational skills & the ability to multi-task multiple priorities simultaneously
- Proved track record of achieving key deliverables in high-paced environments
- Ability to confidently deliver a compelling business case to Dealer Principals
- Ability to deliver timely & consistent results
- Self-starter capable of communicating across regions & at all levels
- Demonstrated proactive approach to problem solving with a focus on delivering results
- Strong presentation & critical thinking skills
- Basic financial statement acumen
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
- Immediate medical dental and prescription drug coverage
- Flexible family care parental leave new parent ramp-up programs subsidized back-up childcare and more
- Vehicle discount program for employees and family members and management lease
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays including the week between Christmas and New Years Day
- Paid time off and the option to purchase additional vacation time
For a detailed look at our benefits click here:
This position is a range of salary gradesLL6
Visa Sponsorship is not available for this role
Required Experience:
Manager
Employment Type
Full-Time
