Automotive- Service Advisor
Automotive- Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Automotive Service Advisor at Moritz Kia - Alliance in Fort Worth plays a vital role in ensuring excellent customer satisfaction and retention. As a Service Advisor you will be the first point of contact for customers seeking vehicle maintenance services.
- Greet customers and inquire about their service needs calmly and professionally.
- Advise customers on recommended services and provide accurate estimates for the work required.
- Coordinate service appointments and follow up with customers to ensure satisfaction.
- Communicate effectively with the service team to ensure timely completion of work and high-quality service.
- Handle customer inquiries and complaints with empathy and an aim to achieve resolution.
Requirements:
- Minimum one year experience in the automobile industry.
- Excellent communication skills and a customer-oriented approach.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong problem-solving skills and a positive attitude towards customer interactions.
Do you have experience as a Service Advisor or Service Consultant We are offering a $5000 sign on bonus for top advisors.
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
- Willing to submit to pre-employment background check and drug screen
Service Advisor Benefits
- Medical Dental & Vision Insurance
- 401K Plan Match
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Saturday Lunches
- Family owned and operated
- Long term job security
- Apprenticeship Programs
- Paid uniforms
The Moritz Companies are an established group of family owned automobile dealerships. We have served the automotive needs of North Texas for more than 50 years by maintaining a long-established tradition of excellence and customer satisfaction. Moritz KIA promotes from within and provides and stable work environment for personal and professional growth.We seek reliable multi-tasking organized personable hard-working individuals who will share our passion for great service and have a drive to go above and beyond the minimum standard.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
