Supervisor, Food Services

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position reports to the Patient Food Service Managers. Responsibilities encompass the day-to-day management of the Patient Food Service tray line galleys on the patient care units and Call Center inclusive of supervision of personnel; control of quality and accuracy of food trays; maintenance of cost effective controls; assurance of work performance standards sanitation and personal hygiene practices and procedures are adhered. Maintenance of required records and preparation of various reports.

• Ensure that patient selection tickets are processed correctly throughout the ticket handling that established standards of unit set up breakdown and sanitation are daily temperatures of food and equipment to ensure food safety.

  Monitor quality of food. Assess food trays for attractiveness adherence to menu orders established serving procedures as well as correct food appropriate action to correct any inconsistencies of food standards.

  Ensure food tray services meet established meal service this process make decisions relative to reassignment of tasks to accomplish meal service in the most efficient manner.

  Check to be sure the process of delivering nutritional supplements and tube feedings to patients is followed per policy.

  Check to be sure food trucks have been delivered to the patient units.

  Assess units food and supply inventory supervise ordering as needed to ensure efficient operation of the unit; Monitor employees to ensure all job routines are being followed.

  Oversees patient care unit based staff for menu process tray delivery/retrieval process and unit supply process.

  Oversees all functions of the Call Center including taking calls placing orders managing tickets for tray line assisting with tray line functions and delivering trays to patients off meal times.

  Appraise performance counsel train orient and discipline subordinate food service personnel assigned to various personnel documents record and work schedules timekeeping records and procedure employees in as they arrive at work take sick calls and cover shortages.

  Participate in on-going process improvement with regards to operations work performance standards sanitation procedures and personal hygiene requirements in order to ensure consistency with institutions and local state and federal regulations and food handling inspection audits of tray preparation equipment and storage the appearance and personal habits of the staff to detect deviations and/or violations of current health corrective action to insure quality control within the limits of stated requirements.

  Audits patient serviceware (trays china glass etc) weeklyfor cracks breakage cleanliness and other damage.

  Provide instruction to dietetic students during their learning experience;May participate with in-service education session to support personnel (i.e. instruct assist in session preparation).

  Attend meetings and participate on various committees within the department schedule personnel meetings to communicate changes modifications announcements or other matters pertinent to the policies practice and procedures of both the department and institution.

  May initiate and/or perform assigned special project within scope of administrative technical food service care and delivery.

  Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served in the care needed as described in departments policies and procedures.

  Responsible to minimize waste of food equipment and human resources.

• Ability to read write and speak English.
• Ability to wear N95 mask.

• Able to work varied shifts including evenings weekends and holidays
• Must perform basic math.
• Ability to reset priorities if equipment and/or staffing issues develop.

• Proven ability in customer service skills team building skills food safety and sanitation.
• Competent in interacting with customers including projecting a positive image for hospital handling diversity and managing problems.
• Knowledge of Computer Systems.
• Passes competencies annually that demonstrate mastery of the current software.
• Demonstrates understanding of service requirements that differ between specific units.
• Demonstrates understanding of required protective gear and infection control procedures.
• Demonstrates an understanding of emergency protocols
• Effective interpersonal and communication skills.
• Ability to give directions and manage resources.
• Ability to understand and follow procedures.
• Flexibility to change tasks frequently.
• Ability to use judgment and solve problems.
• Ability to make sound decisions under time restraints.

Onsite

273 Charles Street

40

Regular

Day (United States of America)

Pay Range

$27.40 - $39.90/Hourly

Grade

6

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework