Inbound Lead Coordinator

We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.

As an Employer-of-Record (EOR) provider we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex behind-the-scenes work allowing companies to focus on the strategies that drive their success. We are For People By People.

The future of work is borderless and so are we. Our people are located around the globe in the U.S. the UK India Colombia China and beyond. Diversity and belonging are not just values they are who we are.

We are also committed to making a positive impact. Through our Environment Social and Governance (ESG) impact initiative we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture focusing on employee wellness diversity charitable work and ethical corporate governance.

If you are interested in working in a people-centric global organization apply below.

We are seeking a proactive and detail-oriented Inbound Lead Coordinator to serve as an appointment setter and the primary point of contact for all inbound leads. This entry-level sales role is ideal for someone who thrives on being responsive is well-organized and wants to play a pivotal part in converting interest into booked meetings. Youll be responsible for managing our inbound funnelfrom chatbots and website forms to phone calls and calendar bookingsensuring leads are responded to promptly and routed to the appropriate sales or partner representative. This is a hybrid role based out of our Chicago office.

Key Responsibilities:

Inbound Lead Response & Appointment Setting

• Own all inbound channels: Chatbot Lead Forms Website Calls Online Calendar Bookings
• Respond to inbound leads live in the chat or ensure auto replies are effective and are resulting in booked calendar appointments. Take calendar calls when sellers are not available.
• Qualify leads with light discovery to validate interest fit and routing (Sales vs. Partner) and quickly disqualify or reroute inbound requests that are job enquiries customer requests or sales pitches.
• Schedule appointments on behalf of sales or partner directors ensuring proper follow-through
• Log all activity and interactions into our CRM and maintain clean records

Funnel Monitoring & Reporting

• Track every lead from initial touchpoint to appointment set
• Provide daily reporting on lead flow response time and handoff status
• Flag issues with lead quality routing delays or system inefficiencies
• Collaborate with Sales Ops and RevOps to troubleshoot lead flow inefficiencies or bottlenecks

Cross-Team Coordination

• Ensure smooth handoffs to sales and partnerships based on lead type
• Work closely with marketing to provide feedback on lead quality from various campaigns
• Collaborate with sales to improve calendar coverage and availability for fast scheduling

Product

• Provide support to sales processes by showcasing our services to potential customers through virtual demonstrations effectively communicating key features and benefits.

Qualifications:

• 02 years of experience in sales customer service or appointment setting
• Excellent written and verbal communication skills
• Quick thinker with strong attention to detail and time management
• Comfortable working in CRM and scheduling tools (e.g. HubSpot)
• High sense of urgency and accountabilityresponsive and proactive
• Organized coachable and eager to learn the sales process from the ground up

This position description may not describe all duties responsibilities and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

What We Offer

• The opportunity to work with a purpose simplifying global expansion across borders and cultures
• A diverse and inclusive environment
• Country-specific benefits
• Flexible PTO
• Your birthday off and a day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider
  
• The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.

Atlas Technology Solutions an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Atlasis committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions atAtlasarebased on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we not tolerate discrimination or harassment based on any of these applicants of all ages.

Atlas will provide accommodation on request throughout the recruitment selection and assessment process for applicants with disabilities.

Hiring decisions are based upon Atlass operating needs and applicant merit including but not limited to qualifications experience ability availability and location.

This role will be subject to a background check under local law after an employment offer has been made. Employment may be subject to addition references may be requested at the final stage of the process.

Atlas will only email candidates from an @ email should ignore communication that pretends to be from Atlas from any other email address. Atlas will never ask candidates or employees to purchase gift cards or otherwise make payments in connection with applying for a job with Atlas.