Technology Support III - Production Support (Trading Desk/Credits)
Technology Support III - Production Support (Trading Desk/Credits)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III at JPMorgan Chase within theCommercial & Investment BankTeam you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provide front line technology support to Credit Exotics trading desk
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Knowledge of LINUX/UNIX operating systems i.e. executing functional commands
- Knowledge of scheduling tools (Autosys Control M)
- Experience with database technologies i.e. ability to develop and execute SQL queries
- Knowledge of development tools (Jenkins Git BitBucket)
Preferred qualifications capabilities and skills
- Experience with Python orBasic Cloud knowledge (AWS orKubernetes)
- Working understanding of public cloud
- Experience in handling excel basic advanced level
- Experience or knowledge of working in a DevOps / SRE model would be an advantage
- Experience in supporting Exotics / Front office desk is desirable
Employment Type
Full-Time
