Supervisor Lab Support -Lab Administration-Ankeny

The Laboratory Support Supervisor is responsible for assisting in planning organizing maintaining and controlling laboratory service processes in phlebotomy specimen processing specimen transport billing and registration within financial LEAN productivity standards and budgetary guidelines on all assigned campuses. The Laboratory Support Supervisor ensures high quality patient care by providing excellent customer service.

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Management and Leadership

Establishes monitoring systems for equipment supplies processing polices procedures training and developing programs employee competency and compliance to regulatory bodies including compliance plan ICD CPT coding Advance Beneficiary Notice (ABN) for Phlebotomy Registration Billing and Processing.

Assists in maintaining the billing system the daily billing processes and reports to finance

Practice reflects knowledge of HIPPA OSHA and other federal/state regulatory agencies guiding healthcare

Establishes systems for monitoring according to LEAN productivity standards the transportation collection and processing of specimens that include courier services registering ordering labeling centrifuging aliquoting distribution and storing

Responsible for overseeing the day-to-day workflow of the draw sites including the review of staffing needs and supervision and training of staff in good customer relations and office procedures

Ensures that daily operations are run effectively and efficiently by streaming processes and managing workload

Responsible for ensuring staff are following all stablished process to ensure comprehensive and accurate completion of job duties

Responsible for schedules and staffing of team members including monitoring timecards timecard corrections and identifying gap staffing coverage

Establish effective mechanisms of communication with team members patients UPH affiliates personnel to foster an environment of openness trust teamwork and staff development.

Demonstrate sound fidcal management of operation through the elimination of waste

Monitors productivity and errors of staff

Monitors daily activity and productivity recommending adjustments to staff responsibilities to meet department goals

Completes annual performance appraisals for direct reports

Provides computer support to team members

Assist team members with daily dities as needed

Servies in system administrator roles for reference labs Epic SQ

Serve as subject matter expert to Laboratory Support Techs

Act as a go to person for other departments and assists them with their questions and concerns

Have basic knowledge of all tasks of the Laboratory Support Tech processes

Assists with physician clients and patients questions suggestions and complaints

Completes RLs

Monitors equipment and supplies contacts appropriate departments to repair or replace

Employee Development

Interviews selects educates trains ensures competency schedules develops disciplines and evaluates employees

Serves as a mentor preceptor and resource to the clinical laboratory and clinical areas related to Phlebotomy registration courier billing and client services

Recommends and implements training for staff

Departmental Support

Develops and implements communication plans concerning courier services specimen collection/phlebotomy policy changes new procedures patient results ordering normal values and laboratory hours of operation to laboratory staff nursing units and clients

Direct the resolution of problems and provides direction and advice for staff and clients. Manages resources to meet quality and financial goals

This position may be assigned a specific mission to address in an emergency situation to assist in disaster response and recovery as part of the UPH DSM hospital Incident Command System

Make recommendations for operational changes staffing alignment changes

Works with leadership to develop and effective training program for new staff and ongoing training for existing staff

Basic UPH Performance Criteria

Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

Demonstrates ability to meet business needs of department with regular reliable attendance.

Employee maintains current licenses and/or certifications required for the position.

Practices and reflects knowledge of HIPAA TJC DNV OSHA and other federal/state regulatory agencies guiding healthcare.

Completes all annual education and competency requirements within the calendar year.

Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

High School graduate or equivalent

Experience:

Minimum of 3 years of clinical experience

Experience with ICD-10 and CPT coding preferred.

License(s)/Certification(s):

Valid drivers license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

Writes reads comprehends and speaks fluent English

Basic computer knowledge using work processing spreadsheet email and web browser

Other:

Use of usual and customary equipment used to perform essential functions of the position.