Customer Service Representative
Customer Service Representative
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Job Description
We are currently seeking a dynamic Service Representative to join our growing teams across the country. As part of Wolters Kluwer BizFilings is a brand within CT (Corporate Trust) Corporation - a global leader of legal entity management corporate compliance and due diligence solutions. Businesses and law firms around the world trust BizFilings / CT Corporation to manage their most critical business and legal compliance responsibilities.
In this role you will support the BizFilings brand and will have an opportunity to work with and manage the day-to-day relationships with our Small Business customers to provide legal and compliance services. If you are looking to gain professional experience learn a new industry and launch your career with a global organization come join our team!
Responsibilities:
Deliver prompt and professional service to our customers through verbal and written communications
Provide consultative customer service; help to determine customer goals compliance challenges and business needs while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
Proactively drive cross-selling opportunities to promote additional offerings to meet our customer needs
Project manage organize and prioritize high volumes of phone and email requests utilizing our internal systems to ensure timely and accurate response to customers
Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests
Develop and maintain positive working relationships with customers and other key partners
Strive to become a subject matter expert of the department company and industry and maintain an aptitude for learning
Qualifications:
Bachelors degree from an accredited college/university or equivalent B2B client service experience
Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking insurance hospitality retail and/or legal industry
Preferred Knowledge Skills or Abilities:
Strong organizational time management and multi-tasking skills
Ability to absorb product knowledge quickly and process information to apply to customer needs
Ability to make sound business decisions and exercise discretion and judgment
Experience generating add-on sales revenue preferred
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite applications including Word Excel PowerPoint and Outlook
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal business tax accounting finance audit risk compliance and healthcare rely on Wolters Kluwers market leading information-enabled tools and software solutions to manage their business efficiently deliver results to their clients and succeed in an ever more dynamic world. Every day our customers make critical decisions to help save lives improve the way we do business and build better judicial and regulatory systems. We help them get it right. For more information about our solutions and organization visit follow us on Twitter Facebook LinkedIn and YouTube.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
