Mortgage Underwriting Process Consultant
Mortgage Underwriting Process Consultant
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Job Description
We are seeking a dynamic and results-driven Mortgage Underwriting Process Consultantto join our Underwriting Strategy & Operations this role you will lead the design optimization and enablement of business processes that enhance operational efficiency elevate user experience and support strategic initiatives across the underwriting organization. Youll act as a strategic partner and subject matter expert driving cross-functional collaboration continuous improvement and scalable solutions that align with business goals.
Position Responsibilities:
Develop or assist with the development of strategy for assigned initiatives and opportunities in collaboration with key stakeholders.
Act as a Subject Matter Expert on key initiatives and projects providing strategic guidance operational insight and cross-functional support to ensure successful execution and alignment with business objectives.
Serve as an Art of the Deal consultant supporting deal structuring and execution strategies.
Collaborate with the Workforce Manager to proactively identify and address talent gaps leveraging tools like the cross-training matrix.
Lead or support the development of training materials to ensure effective knowledge transfer and adoption.
Facilitate quarterly procedure governance to ensure process consistency and compliance.
Provide backup support on audit activities ensuring readiness and compliance.
Support squads with user testing ensuring new processes and tools meet business needs.
Lead process discovery mapping and analysis initiatives to identify opportunities for improvement and automation.
Collaborate with cross-functional teams to design and implement scalable sustainable process solutions.
Develop and maintain process documentation playbooks and training materials to support adoption and compliance.
Act as a change agent to promote the process of excellence and continuous improvement of culture.
Monitor process performance metrics and provide insights to stakeholders for informed decision-making.
Required Qualifications:
Bachelors degree in business or a related field; Lean Six Sigma certification; Certified ScrumMaster is a plus.
Brings extensive practical experience in underwriting with deep expertise in underwriting principles risk assessment and regulatory compliance.
2 years of experience in process improvement business operations or enablement roles.
Strong understanding of process design methodologies (e.g. BPMN Lean Six Sigma).
Proven ability to lead cross-functional initiatives and influence without authority.
Excellent communication facilitation and stakeholder management skills.
Familiarity with delivery and digital transformation practices is considered an asset.
Experience with process mapping tools (e.g. Visio) and project management platforms (e.g. Jira Asana).
Demonstrated success in navigating ambiguity and driving clarity in a complex environment
Preferred Qualifications:
Experience in designing scalable user-centric processes that support strategic goals.
Familiarity with underwriting policies system and operational platform.
Strong understanding of change management principles and organizational readiness.
Ability to translate strategic vision into actionable plans and measurement outcomes.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Ontario Toronto 200 Bloor Street EastWorking Arrangement
Salary range is expected to be between
$71925.00 CAD - $119875.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Contract
Employment Type
Full-Time
