Production Support- Sustaining Engineer
Production Support- Sustaining Engineer
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Job Description
For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.
Position Description:
PAR Technology is seeking a technically skilled Sustaining Engineer to maintain and troubleshoot our PAR POS and integrated payment solutions for the hospitality industry. This role focuses on resolving complex technical issues improving system reliability and supporting our production environments through hands-on problem-solving.
The ideal candidate is a detail-oriented engineer with strong diagnostic skills and practical experience maintaining critical payment systems and POS infrastructure.
Position Location: Jaipur
Reports To: Manager
What Were Looking For:
Diagnose and resolve production issues across POS payment processing and integrated systems
Develop and maintain scripts (PowerShell/Python) to automate troubleshooting and monitoring tasks
Analyze system logs application dumps and SQL query performance to identify root causes
Troubleshoot API integrations (REST/SOAP) and middleware message queues
Support PCI-compliant payment systems including EMV/NFC transaction flows
Debug POS peripherals (printers scanners cash drawers) using manufacturer tools
Collaborate with engineering teams to implement permanent fixes for recurring issues
Maintain and enhance system monitoring using New Relic/Datadog
Document technical solutions and create knowledge base articles
Participate in on-call rotation for critical production support
Unleash your potential: What you will be doing and owning:
3 years hands-on experience maintaining production POS payment or distributed systems
Proficient in Windows/Linux system administration and log analysis
Strong SQL skills including query optimization and deadlock troubleshooting
Scripting proficiency in PowerShell and/or Python for automation
Payment systems expertise (EMV/NFC PCI DSS compliance requirements)
API troubleshooting with both REST (Postman curl) and SOAP (SoapUI Wireshark)
Networking knowledge (TCP/IP Wi-Fi) and packet analysis (Wireshark/tcpdump)
Experience with observability platforms (New Relic/Datadog)
Understanding of cryptographic processes and TLS/SSL management
Ability to /Java application dumps and system event logs
POS integration layers and middleware experience
Preferred Qualifications
Certifications: Microsoft SQL Server Network CCNA or PCI Professional (PCIP)
Experience with containerization (Docker Kubernetes)
Cloud platform knowledge (Azure AWS)
Familiarity with POS software (NCR Aloha Micros or similar)
Hospitality/restaurant technology background
Interview Process:
Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Technical Teams (via MS Teams/F2F)
Interview #3: Video interview with the Hiring Manager (via MS Teams/F2F)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.
Employment Type
Full-Time
