Technical Applications Specialist II

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific youll partake in meaningful work as part of a team that prioritizes performance quality and innovation. When you belong to successful growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

The Chemical Analysis Division provides a broad mix of analytical instruments and services to a diverse range of end-user markets including Safety & Security Environmental Food Safety Life Sciences Medical Energy and Minerals and Mining. Its instruments are deployed globally in the field and on the line in dynamic environments where customers put a premium on quality reliability and ease of use. The CAD business operates within a global footprint with more than 2000 colleagues delivering product solutions to customers that allow for confident on-the-spot decision-making.

How you will make an impact:

You will provide product consultation to customers channel partners service personnel and other Business Unit partners. Applying different technologies through effective problem solving you will help minimize disruption to our customers operations. You will collaborate with cross-functional teams such as R&D depot repair field service customer service and quality to provide timely and accurate resolution to customer issues.

This position will primarily support the Gas Analyzer product line with additional cross-training in the future. Here are some of the products you will support our customers with: 42iQ 48iQ 146iQ.

In this role you will have extensive onboarding training to support your development. Alongside this there are growth opportunities to progress within the function or into different areas such as marketing or sales. Benefits include 401k healthcare and vision coverage employee assistance program 24/7 virtual doctor visits backup children and eldercare Employee Stock Purchase Plan and more!

What you will do:

• Represent Thermo Fisher Scientific in a positive professional manner in all encounters with our customers both externally and internally.
• Build and maintain strong relationships with customers by acting as their advocate within the organization and ensuring their technical needs are met driving high customer allegiance score.
• Serve as the go-to resource for resolving technical inquiries related to Environmental Gas Analyzers.
• Thoroughly document and manage all customer inquiries in Salesforce.
• Work with the field service team for timely resolution of customer issues before during and after field visits.
• Diagnose and resolve complex issues by demonstrating advanced analytical skills detailed debugging and a deep understanding of system integrations.
• Stay ahead of industry trends and support product innovation by assembling user feedback and recommending technical improvements.
• Partner with the sales team to demonstrate technical capabilities and address detailed technical questions from prospects.
• Adopt Practical Process Improvement (PPI) methods to find opportunities to enhance workflows automate processes and improve the overall efficiency of the technical support team.
• Develop clear concise and user-friendly documentation for technical features standard methodologies and technical guides.

How you will get here:

Education

• A college degree in a technical field or an equivalent combination of education technical training military and/or work experience will be considered.

Experience

• Experience in a Technical Support Field Service Process Engineer Depot Repair and/or Quality role.
• In lieu of experience in one of the above roles equivalent technical experience in either analytical/process instrumentation chemistry pneumatics mechanics aviation and/or electronics is required.

Knowledge Skills Abilities

• Excellent interpersonal communication both written and orally.
• Standout colleague skilled at working successfully with customers and colleagues in demanding and tense circumstances.
• Customer friendliness and a professional demeanor.
• Have an appetite for continuous improvement through innovative technology solutions.
• PC literacy including MS Office and Outlook.
• Experience using CRM platform (e.g. Salesforce).
• Self-directed persistent and goal-oriented.
• Able to travel up to 10% of the time per year.