Attendee Data Manager (Event experience required)
Attendee Data Manager (Event experience required)
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Job Description
Building A Brand Starts With Our Story
FIRST is a leading global brand experience agency serving clients in various industries including financial services technology new & traditional media aerospace healthcare and professional services. FIRST has received numerous accolades including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer named Top Agency of the Year 2024 by Event Marketer highlighted as a Global Agency of the Year over 100 Employees by C&IT and listed among the 200 Top Marketing Agencies in& 2022 by Chief Marketer.
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Location: Charlotte NC (Hybrid - In office 2x week)
What You Would Get To Do:
In this capacity the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST which embeds specialist talent into organizations to provide Content Creative Digital Technology Management & Delivery and Data & Insights. The Attendee Data Manager will provide the client with database management to ensure consistency of information and accurate data for their events by assisting in the development testing and management of client event communications and online registration in addition to supporting attendees with the registration process. This role also manages room blocks activity scheduling onsite execution support including post-event attendee reporting.
Your Contributions
- Database management to ensure consistency of information using Cvent and/or proprietary client system in addition to Excel
- Accurate data inputting when required
- Generating attendee rooming and activity lists upon request
- Manage post-event attendee reporting
- Assist in the development testing and management of client event communications and online registration
- Assist attendees with registration process
- Manage room blocks and coordinate with hotels
- Manage ticketing allocation for large multi-day sporting and hospitality events
- Manage and coordinate ground transportation with clients and transportation companies as needed
- Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
- Assist event planners in contacting clients for relevant information a/v details gift sizes presentations etc.
- Printing name badges tent cards place cards departure notices email confirmations agenda signage etc. where appropriate
- Packing and sending all boxes prepare shipping grid investigate customs policies etc.
- Supporting other members of the department with mailings onsite assistance etc.
- Support event project managers/coordinators on overall program logistics production and implementation when applicable
- Onsite event execution support
- Assist with the training of new joiners and mentoring existing team members
- Strict and accurate adherence to companys time tracking policies and systems
What We Are Looking For
Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role please apply - we would love to see how you could fit at FIRST.
- 5 7 years experience in Data Management and Event Technology including meeting planning and coordination
- Bachelors Degree preferred
- Advanced experience with Microsoft Office specifically with Excel (i.e. comfortable with VLOOKUP function)
- Rooming list management experience required
- Ticket management experience preferred
- Proficiency with registration website platforms such as Cvent Splash Certain Aventri Eventbrite and other registration website platforms
- Experience scheduling/managing 1-on-1 meetings is a plus
- Able to manage multiple projects simultaneously
- Strong written and oral communication skills at all levels
- Industry knowledge of new suppliers services and best practices
- Client centric approachable ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
- Experience in working with and managing senior clients
- Motivated self-starter ability to take direction and work independently; ability to think innovatively
- Flexible and willing to work outside of normal business hours (evenings weekends) and travel when required (30-50%) to be on-site at events and/or troubleshoot remotely
At FIRST we believe that our success is driven by the passion creativity and commitment of our teams. Thats why we offer a range of benefits and perks to support your personal and professional growth:
- Medical Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
- 401 (k)
- Five Flexible Spending Accounts Options
- Generous Paid Time Off Allowance
- Employee Assistance Program (EAP)
- Life Disability & Pet Coverages
- Wellness Stipend
- Complimentary access to Headspace Teladoc Maven Rocket Lawyer Mobilo & more
- Aura Identity Theft Protection
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide including headquarters in London New York and Singapore you may have the opportunity to work on exciting projects across different locations.
United States Residents: The base pay for this position ranges from $55000 $80000. This role is also eligible for an annual discretionary bonus.
#LI-KM3
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role please get in touch to discuss adjustments or other suitable roles.
Required Experience:
Manager
Employment Type
Temp
