Assistant Retail Manager

Were reimagining the way Australians live work and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

Were evolving our portfolio into destinations that offer a broad selection of retail residential and office spaces. Through our diverse portfolio data-led decision-making and nationwide development pipeline we do things differently.

We are Vicinity.

Role purpose

The Assistant Retail Manager plays a vital role in supporting the Retail Manager in executing the centres retail engagement strategies. This role assists in managing a dedicated portfolio of retailers and supporting the Centre Manager with day-to-day operations and ad-hoc tasks as required. The Assistant Retail Manager contributes to achieving annual sales targets fostering retailer growth and helping to shape the optimal retail mix that aligns with the centres strategic objectives. This position requires strong interpersonal skills to maintain positive retailer relationships and foster collaboration. Additionally the Assistant Retail Manager supports leasing storage spaces assists in the management of the centres budget and ensures smooth and efficient operations. By coordinating resources managing information and supporting retail initiatives the Assistant Retail Manager helps drive retailer success and contributes to the overall performance and growth of the shopping centre.

Key Accountabilities

Retailer Support

• Consistent and positive retailer engagement fostering strong relationships and enhancing collaboration to maximise performance of retailers.
• Support and manage tenancy administration ensuring seamless retailer onboarding and compliance with pre-trade requirements.
• Maintain regular communication with retailers through updates newsletters memos and ad-hoc correspondence.
• Support in executing retail support strategies to drive sales traffic and profitability.
• Assist in the Retailer Excellence program recognising retailer successes.
• Build and maintain positive relationships with tenants addressing their needs and concerns.
• Assist with regular tenant performance reviews to discuss issues and opportunities for improvement.
• Assist with the onboarding and integration of new retailers.
• Coordinate with store managers to resolve operational issues and ensure compliance with centre policies.
• Facilitate communication between centre management and retailers.
• Address customer feedback promptly and support initiatives to enhance the customer experience including events and promotions.
• Take full responsibility for the Centres storage budget forecasting and leasing of space.

Lease Administration

• Support lease variations such as assignments abatements trading name changes and usage adjustments.
• Support in the management of storage licenses including temporary and seasonal requests and assist in relocations or vacate notices.
• Serve as the relationship liaison for assigned tenants with the potential for progression to the Retail Manager role.
• Maintain accurate records of tenant agreements maintenance requests and other relevant documentation.

Centre Operations

• Drive improvements in centre presentation standards through strategic operation and capital project recommendations.
• Contribute to the centres visual standards assessment and ensure store presentation standards are met.
• Collaborate with the Guest Experience team to deliver outstanding customer service and manage feedback.
• Deliver retailer support by collaborating with Marketing to highlight retailers who could benefit from Marketing support such as visual merchandising signage social media.

Financial Accountability

• Assist in preparing sales analysis and reports to support the Retail Manager.
• Manage and distribute financial information using systems such as Tableau Salesforce JDE and Anaplan.
• Assist in maintaining the centre-controlled debt payment plans coordinating legal action as required rental abatement and communication with retailers.
• Assist with budgeting and financial reporting for retail operations.

Key Role Relationships

• Retail Manager & Retail Team
• Retail and Commercial Tenants
• Customers
• Centre Management Team
• Leasing & Mall Leasing
• Brand & Marketing
• Accounts Receivable
• Development

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)

• Experienced administrator with a background in administration ideally within the retail or customer service industry.
• Extensive experience using the Microsoft Office suite including Outlook PowerPoint Excel and Word with experience in accounting systems such as JD Edwards would be advantageous but not essential.

CRITICAL KNOWLEDGE (what you need to know)

• Basic understanding of retail legislation leases and retail fundamentals.
• Basic financial acumen and understanding driving value and commercial results.
• Known for actively contributing to a positive environment within the team thriving in a fast-paced environment and a customer service ethic that is second to none.
• Outstanding interpersonal and strong verbal and written communication skills.
• Professional customer service skills.
• Known for an ability to collaborate effectively across multiple functions within the organisation.
• Strong ability to multi-task coupled with excellent attention to detail.
• Strong organisational compliance and time management skills.
• Ability to work as a part of a team and develop and maintain strategic relationships.
• Adaptable and responsive to the needs of the stakeholders and leaders.

CAPABILITIES (what you can do)

• Collaborate as an Asset Team - Collaborate for best outcomes for asset and team versus best outcome for individual Foundational.
• Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order Foundational.
• Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions Foundational.
• Develop Strong Stakeholder Relationships - Identify nurture and strengthen diverse stakeholder relationships Foundational.
• Problem Solving - Use logic and methods to solve problems with effective solutions Foundational.
• Health Safety Environment & Wellbeing - Integrate health safety environment and wellbeing into ways of work at asset level to ensure the safety of everyone Foundational.
• Demonstrate Financial Acumen - Understand how the business operates the market dynamics and what must be done to be a successful business both for the short term and longer term Foundational.
• Understands Asset Vision & Strategy - Know the why behind decisions and actions think bigger than today and plan for the future Foundational.

PERSONAL ATTRIBUTES (who you are)
You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

Respect:

• We listen to and acknowledge each others views
• We have difficult conversations with care

Integrity:

• We back our words with the right actions
• We do the right thing no matter the situation

Customer Focus:

• We nurture a genuine connection with our customers
• We consider customer needs when making decisions

Collaboration:

• We invite the right people to the table
• We balance consensus with decisive actions

Excellence:

• We always strive to improve
• We share our challenges and celebrate the wins
  

Why Vicinity

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options
• Birthday leave & purchased additional leave
• $1000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect Integrity Customer Focus Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract retain and develop our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance Cultural Diversity Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If youd like to speak to someone to understand what its like firsthand to work here please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form and require this in an alternate format please contact our Talent Acquisition Team. Similarly if you would like to discuss workplace accessibility any reasonable adjustments we can make to better support you during the recruitment process or your potential future role please reach out to our Talent Acquisition team:

Email:

Phone:(request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position you must have existing relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.