Endpoint & Collaboration Engineer

Position Overview

As a Senior Endpoint & Collaboration Engineer within our Corporate IT Center of Competence (CoC) Smart Workplace you will be responsible for designing implementing and operating modern workplace services tailored to specific user personas across the global organization. Your focus will span Workspot VDI Microsoft 365 (Intune Autopilot Azure AD Teams Copilot) and Google Workspace (incl. Google Agent Space). You will also own the service and support structure for your area and be accountable for service costing and budgeting.

Key Responsibilities

Smart Workplace Architecture & Engineering

• Design and operate persona-specific digital workplace services (e.g. knowledge worker production user mobile user)
• Develop and manage VDI solutions based on Workspot with a focus on client lifecycle patching performance and automation
• Architect and support Microsoft 365 services including Intune Autopilot Azure AD and Copilot
• Integrate Google Workspace services including Google Agent Space and related collaboration environments

Service Ownership & Operations

• End-to-end responsibility for the services you manage including service stability availability and support structures
• Ensure 2nd/3rd level support processes are in place and work closely with service providers and internal support teams
• Monitor service performance and user satisfaction and continuously improve service quality

Service Costing & Budgeting

• Define and track service costs and chargeback models in alignment with Corporate IT controlling
• Provide financial transparency and input for budgeting and cost optimization initiatives
• Collaborate with procurement and finance on pricing models for outsourced services

Sourcing & Supplier Management

• Oversee outsourced services such as:
• Mobile Device Management (MDM)
• Hardware-as-a-Service (HaaS)
• End-user support and device lifecycle services
• Manage supplier performance contracts SLAs and commercial aspects in collaboration with vendor management

Cross-Functional Collaboration

• Work closely with security infrastructure compliance and application teams to ensure integrated and compliant workplace services
• Support global IT programs and workplace transformation initiatives

Qualifications

• University degree in Information Technology or a related field
• 5 years of experience in modern workplace engineering or endpoint management
• Hands-on expertise in:
• Workspot VDI (client provisioning maintenance performance monitoring)
• Microsoft 365: Intune Autopilot Azure AD Copilot
• Google Workspace & Google Agent Space
• Strong understanding of client OS management device security and enterprise identity
• Experience with service delivery and support structures (ITIL framework preferred)
• Fluent in English; German is a plus

Preferred Skills

• Experience with service costing and IT financial management
• Familiarity with automation/scripting (PowerShell Google Apps Script)
• Strong vendor management and outsourcing experience
• Ability to work in a distributed and multicultural environment with cross-functional teams