Team Leader (Dutch)
Team Leader (Dutch)
Posted on :
12-08-2025
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Team Leader to join their offices in Valencia.
Position: Team Leader
Location: Valencia Spain
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Lead mentor and develop a team of 30 support professionals fostering both high performance and career growth.
- Take full responsibility for key performance metrics including service level adherence customer satisfaction and efficiency indicators.
- Monitor and assess team performance delivering constructive feedback coaching and guidance to meet and surpass targets.
- Prepare and present performance reports insights and improvement plans to senior leadership.
- Promote a culture of continuous learning skill enhancement and professional development within the team.
- Ensure compliance with all applicable policies regulations and quality standards.
- Coordinate with workforce planning or scheduling teams to align resources with operational demands.
- Build and maintain strong relationships with cross-functional teams and external partners to deliver a seamless customer experience and ensure alignment on objectives.
REQUIREMENTS:
- Native in Dutch (C2) both oral and written. Fluent in English (at least B2 level)
- Minimum 1 year of proven experience leading customer support or service teams of comparable size.
- Demonstrated ability to manage performance using service level agreements (SLAs) and key performance indicators (KPIs).
- Strong leadership coaching and communication skills.
- Proactive customer-oriented mindset with the ability to resolve issues and identify opportunities for process improvement.
- Analytical and data-driven approach to evaluating performance and implementing enhancements.
- Genuine enthusiasm for customer service excellence and team growth.
- Ability to perform effectively in a fast-paced evolving environment.
- Familiarity with customer service platforms call center tools or related technologies is an advantage.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Health insurance
- Free lunch
- Spanish lessons
- Bootcamp twice a week
- Drinks every Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
Employment Type
Full Time
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