Sr. Business SME PRISM
Sr. Business SME PRISM
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Job Description
Seeking a C2C candidate located in the specified area.
Job Description:
The Project Management Office (PMO) for the State of Maine is seeking up to 4 detail-oriented and people-focused Business SMEs to join a resource pool for assignment across various departments within the State of Maine based on emerging needs. One such immediate assignment involves supporting the rollout and stabilization of the soon-to-be-launched State of Maine Human Resources Management System using the Workday platform.
This is a hands-on role that combines technical familiarity with strong interpersonal skills. You will work directly with employees-both virtually and in person (Augusta ME)-to help them understand navigate and successfully use the new system.
Key Responsibilities:
- Provide friendly real-time assistance to state employees using the new Workday-based HR system both virtually and in person.
- Schedule and coordinate virtual and onsite support sessions with staff.
- Guide employees step-by-step through HR processes in Workday ensuring they feel confident using the system.
- Assist with entering information navigating screens and correcting errors as needed.
- Troubleshoot and resolve issues escalating unresolved concerns when appropriate.
- Track questions follow up on open issues and ensure employees receive timely answers.
Top Skills:
- Experience with HRMS preferably Workday.
- Experience supporting end users with large-scale system rollouts or transitions.
- Background in customer service user support training or help desk work.
- Excellent communication and listening skills with the ability to explain processes in clear simple language.
Preferred Skills
- Experience supporting large-scale system rollouts or transitions.
- Ability to work with unique or non-standard work schedules especially in public sector environments.
- Experience creating or updating user-friendly support materials such as guides or FAQs.
- Familiarity with HR or payroll processes is helpful but not required.
- Willingness and flexibility to travel to Augusta as required.
- Familiarity with the rollout of State Government HR Systems or similar government systems.
- Ability to work with unique or non-standard work schedules especially in public sector environments.
- Experience creating or updating user-friendly support materials such as guides or FAQs.
Qualifications
- Experience supporting users during a Workday rollout or role implementation.
- Background in customer service user support training or help desk work.
- Excellent communication and listening skills with the ability to explain processes in clear simple language.
- Strong organizational skills and attention to detail.
- Experience using online meeting tools such as Microsoft Teams.
- Ability to adapt to different needs and work effectively with diverse groups of people.
Required Skills : Network Security
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Employment Type
Full-time
