SOC L3 Engineer
SOC L3 Engineer
Posted on :
12-08-2025
Employer Active
1 Vacancy
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Job Description
We are having an urgent job opening with one of our direct client in Navi Mumbai location.
Job Title- SOC L3
Job Type - Contract to Hire (Min. 1-2 yrs.)
Experience Req- Relevant 10Yrs
Key Responsibilities:
Customer Support:
- Respond promptly to customer inquiries troubleshot and resolve issues related to
target technologies.
- Provide remote support and on-site assistance as required ensuring timely issue resolution.
Maintenance Window Support:
- Collaborate with clients and network operators to plan and execute maintenance windows effectively.
- Creative problem solver comfortable with challenging the status quo and rapidly responding to escalated issues.
- Define Maintenance Window Actions Objectives and review or prepare Method of Procedures (MOP) encompassing Execution Steps Timing Plan-B/Recovery Options Validation Steps/Methods and benchmarks.
- Ensure technical governance of the maintenance window to guarantee a successful outcome.
- Lead or contribute to Systems/Service recovery plans for potential failure scenarios.
- Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes next steps and recommendations for corrective and preventive actions.
- Work with TAC team to recreate the issue and drive towards root-cause analysis
- Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.
- Provide technical oversight during maintenance window execution ensuring adherence to established procedures and minimizing service interruptions.
Technologies:
- Palo Alto.
- Z Scalar
- Akamai WAF
- SRX Firewall.
Employment Type
Full-time
Key Skills
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