Network Advanced Services Engineer
Network Advanced Services Engineer
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1 Vacancy
Job Description
Who Youll Work With
When you join Arista as part of the Sales Engineering team youre not just stepping into a role; youre becoming part of a team of industry experts and technical leaders. Typically reporting to the Regional Engineering Manager youll be working alongside some of the most skilled field engineers in the industry. Our team prides itself on not just understanding the technology but also the business impact and aligning our solutions with the larger goals of our collaboration with our Product Management and Software Development teams you will play a pivotal role in steering product developments offerings and strategic direction to best serve our customers and prospects. Supported by the expertise of our world class Arista TAC cutting-edge proof-of-concept resources and support of the executive team you are well-positioned to lead and innovate within the industry.
What Youll Do
In this role you will apply technical expertise and operational awareness to manage and prioritize daily support tasks across complex customer environments. Leveraging strong relationships with both customer stakeholders and internal Arista teams you will lead the resolution of technical issues and escalations ensuring swift root cause analysis and corrective action. You will also identify opportunities for network optimization service expansion and automation translating operational data into actionable insights that support strategic business initiatives and long-term customer growth.
- Provide advanced post-sales support collaborating with the customers technical and support teams to certify software releases and manage the testing of networking software with complex network configurations.
- Serve as the lead for technical escalations driving cross-functional coordination with TAC and engineering to ensure rapid resolution and root cause mitigation.
- Act as the voice of the customer gathering technical and operational feedback on product usage and sharing this with internal teams to influence future product roadmaps.
- Build strong trusted relationships with the customer acting as a trusted advisor and providing guidance on architectural questions and product capabilities.
- Document technical issues share knowledge with the broader Arista team and contribute to product quality programs
- Collaborate closely with the customer to manage and prioritize daily operational tasks ensuring seamless performance and issue resolution. Leverage technical expertise and business insights to identify growth opportunities and drive strategic initiatives.
- Maintain proactive communication and alignment with customer goals to strengthen the partnership and support long-term success
- Partner with customer labs and operations teams to streamline software releases through structured testing validation and on-time deployment. Drive cross-functional communication to resolve issues quickly uphold release quality and support continuous improvements.
- Act as a key contact for technical issues and escalations. Coordinate with internal teams and subject matter experts to drive swift resolution and implement preventative actions.
- Serve as the customers voice by collecting product usage insights and feedback. Share findings with internal teams to shape product strategy and roadmap decisions.
- Work closely with customer technical and support teams to certify software releases test complex network configurations and ensure customer support teams can effectively troubleshoot and diagnose issues
- Provide hands-on support and guidance with SD-WAN and core enterprise networking protocols.
- Build strong trusted relationships with customers
- Document and analyze technical issues enable customer teams through training and knowledge transfer and collaborate across Arista to drive product quality improvements.
Qualifications :
- 5 years in a technical customer-facing role such as Resident Engineer Network Consulting Engineer or Advanced Systems Engineer.
- Strong foundation in networking technologies with hands-on experience in SD-WAN; familiarity.
- Familiar with Tier-1 Communication Service Provider (CSP) operations; direct experience with a large service provider is a strong plus.
- Proven track record of managing complex customer relationships and serving as a trusted technical advisor.
- Excellent communication presentation and interpersonal skills with the ability to engage both technical and non-technical stakeholders.
- Skilled in escalation management and issue resolution within fast-paced environments.
- Scripting or automation experience is a plus.
Additional Information :
Compensation Information:
The new hire base pay for this role has a salary range of $106000 to $187000.
Arista offers different pay ranges based on work location so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors including skills qualifications relevant experience and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Aristas Sales Incentive Plan which pays commissions calculated as a percentage of eligible -based employees are also entitled to benefits including medical dental vision wellbeing tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race color religion sex sexual orientation gender identity national origin or any other factor determined to be unlawful under applicable federal state or law law. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Load Balancing
- Routing Protocols
- Network Administration
- Network Engineering
- BGP
- LAN
- Computer Networking
- IPsec
- OSPF
- Cisco ASA
- Juniper
- MPLS
