Director, Risk Business Partner Client Services

About Visa ERM

Visas ERM team safeguards the company by maintaining global risk frameworks running the Risk & Control Self-Assessment (RCSA) program and partnering with every function to anticipate assess and manage risk. We foster a culture of risk awareness and continuous improvement that underpins operational excellence regulatory compliance and the integrity of billions of transactions each year.

Why we need you

This role is not about creating new frameworksit is about activating Visas existing ERM tools and standards inside Client Services the global organization that supports Visas issuers acquirers merchants and partners. You will be the catalyst for first-line adoption turning policy into daily practice and shaping strategic decisions that affect the entire payment ecosystem.

Essential Functions

• Serve as the second-line go-to risk partner for Client Services.
• Drive first-line adoption of enterprise risk frameworks policies and processesdevelop playbooks coach leaders track adherence and report maturity progress.
• Embed with Client Services teams to identify assess and remediate risks across Visas full risk taxonomy (operational strategic regulatory technology etc.).
• Execute the RCSA for Client Services map processes test key controls and track issues and risk events.
• Provide effective challenge and actionable recommendations to first-line leaders champion automation of manual controls and oversee control-testing efforts.
• Aggregate and translate complex risk topics into concise updates for senior leadership committees regulators and the Chief Risk Officer.
• Build dashboards and key risk indicators (KRIs) that give leaders real-time visibility into their risk profile.
• Strengthen first-line risk capability through fit-for-purpose training (Risk 101 and 201) and ongoing change-management support.
• Synthesize audit findings incident reports third-party reviews and model-/data-risk results into a holistic risk picture.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• 10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
• Deep knowledge of the payments or broader financial-services industry including the regulatory landscape.
• Expert understanding of the Three Lines of Defense model and hands-on application of Enterprise & Operational Risk Management practices (risk appetite scoring mitigation acceptance).
• Proven ability to influence and partner with stakeholders at all levels in a large global matrixed organization.
• Exceptional verbal written and presentation skills.
• Advanced analytical and problem-solving capabilities outcome-oriented mindset.
• Proficiency in Microsoft Word Excel and PowerPoint (Access optional).
• Experience leveraging GenAI / advanced analytics in risk management.
• Hands-on knowledge of IBM OpenPages or similar GRC platforms.
• General awareness of the technology that underpins payment processing and emerging fintech trends.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 137300.00 to 199050.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time