Guest Relations Officer
Guest Relations Officer
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Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below but not limited to these:
Assist guests with check in and checkout and other cashiering duties
Efficient in assisting guests throughout their stay with any requirements handling guest feedback provide direction and give suggestions
Handle guests mails messages and answering phone calls
Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Provide guidance and assistance to Guest Relations Assistant
Ensure the safety security and loss control policies and procedures are compiled with at the front desk and back office area
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Comply with hotel and department policies and procedures at all times
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
Ensure cleanliness and appearance of Front Desk and related areas
Establish awareness of the Hotels fire and emergency procedure
Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
Provide assistance and supervision of the Front Office areas such as Front Desk Airline Desk Groups Rooms Controlling and Lobby Greeters
Ensure strict compliance of the Credit Card Privacy PCI
Ensure strict compliance to the Cash Float SOP
Qualifications :
- Minimum O Level education
- Minimum 2 years hotel Front Office experience
- Read Write Speak English Fluently
- Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
- Knowledge of Opera will be an advantage
- Presentable well groomed with leadership quality
- Interpersonal skills to deal with guests and colleagues issues
- Able to work in a team i.e. caring about other team members and open towards other nationalities
- Adaptable to multicultural guest needs works with diverse cultures
- Able to work under pressure and independently
- Good interpersonal and communication skills
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
