ServiceNow ITOM - L2
ServiceNow ITOM - L2
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Job Description
ITOM modules
Discovery Service Mapping and CMDB
Certified Implementation Specialist
Job Title: ServiceNow Developer ITOM Visibility & CMDB
Experience Level: 3-5 years
Location: Hyderabad / NCR / Mumbai / Bangalore
Job Type: Full-Time 5 days work from office
Job Description:
We are seeking a skilled Developer with hands-on experience in ServiceNow ITOM Visibility and CMDB. The ideal candidate will have
3 5 years of relevant experience in delivering ServiceNow ITOM projects with a preference for candidates who hold recognized
ServiceNow ITOM certifications.
Key Responsibilities
Develop and implement ServiceNow ITOM modules especially Discovery Service Mapping and CMDB.
Configure and support automated CMDB population through Discovery and integrations with infrastructure cloud and network
sources.
Assist in the setup and optimization of MID Servers probes sensors and
workflows for ITOM operations. -
to be the driving force
Ensure CMDB data quality normalization and reconciliation through ongoing monitoring and issue resolution.
Support the troubleshooting and resolution of issues related to ITOM Discovery and CMDB modules.
Collaborate with IT infrastructure and business teams to gather requirements and deliver project objectives.
Maintain up-to-date documentation of technical solutions processes and configurations.
Stay engaged with ServiceNow platform updates new features and best practices in ITOM and CMDB management.
Requirements
Experience: 3 5 years of experience developing and supporting ServiceNow ITOM (Discovery Service Mapping CMDB) solutions.
Certifications: ServiceNow ITOM-related certifications preferred (e.g. Certified Implementation Specialist ITOM Discovery
Service Mapping).
Technical Skills:
o Proficiency with ServiceNow ITOM modules CMDB structure and Discovery processes.
o Hands-on experience configuring MID Servers integrating infrastructure data and building workflows.
o Scripting (JavaScript Glide) and ServiceNow Flow Designer experience.
o Familiarity with ITIL/Configuration Management practices.
o Ability to support delivery in a fast-paced client-facing environment.
Soft Skills: Strong communication and teamwork abilities problem-solving mindset and attention to detail.
Preferred Qualifications
Additional ServiceNow certifications (ITOM Discovery Service Mapping).
Experience integrating ServiceNow ITOM with external monitoring and cloud platforms.
Exposure to multi-cloud environments and on-premise infrastructure integrations.
Employment Type
Full-time
