Client Manager (Publishing)
Client Manager (Publishing)
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Job Description
The Client Manager plays a pivotal role in delivering a high-quality relationship-led service to a diverse portfolio of key publishing clients. Acting as a primary point of contact and strategic partner throughout the client lifecycle the role focuses on enhancing client value maximising revenue opportunities and ensuring a seamless experience. Through close collaboration with internal teams and client-first approach the Client Manager supports long-term client retention and drives continued business growth.
Job Description:
Client Management & Strategic Development:
- Serve as the dedicated Client Manager for a portfolio of clients delivering a seamless and premium
- client experience from initial engagement through to long-term partnership.
- Drive additional revenue for Clients by implementing a lean forward approach continually looking for ways to ensure maximum value from the deal.
- To continually strive to hit dedicated KPIs for Client Relations team increasing value and satisfaction across all deals.
- Act as a primary point of contact for a portfolio of clients maintaining clear proactive and tailored communication through regular emails calls and meetings.
- Liaise with Operations for onboarding processes ensuring clients are seamlessly integrated &
- continually updated throughout.
- Oversee the efficient handling of client queries collaborating with internal business units to ensure timely accurate responses and resolution of issues.
- Collaborate with clients to understand their needs and objectives developing and refining strategies aimed at maximising their publishing revenue.
- Proactively identify opportunities for clients to gain greater value from the services offered leveraging available business tools and insights to assess client performance uncover revenue and recommend tailored strategies.
- Leverage business tools & insights to support client communication delivering Quarterly Business Reviews for a portfolio of clients.
- Regular health-checks on client portfolio to ensure any issues our spotted & flagged accordingly.
- Serve as a trusted music publishing advisor for your portfolio of clients offering tailored guidance on best practices effective copyright management and income maximisation across sources.
Client Experience Enablement:
- Collaborate with internal business units (including Marketing Copyright Finance and Sync) to enhance client servicing representing clients evolving needs in the development of service delivery standards and strategies.
- To be the internal advocate for a client portfolio ensuring key revenue sources are flagged & actioned.
- Build and maintain strong internal & external relationships in order to maximise the value of the deal ensuring clients needs are met whilst balancing positive relationships with stakeholders.
- Actively contribute to Client Services team meetings helping to define clear actions goals and priorities that drive impactful outcomes for managed clients and ensure a consistent premium service delivery.
- Drive client engagement initiatives that promote education retention and long-term client
- partnership collaborating with the Marketing department to deliver campaigns and events.
- Leverage knowledge and understanding of clients to identify and share with the Global Sales team any cross-sell upsell or downsell opportunities.
- Industry Relations & Client Outreach
- Represent the company to the highest standard and its values at industry events fostering relationships with existing and prospective clients while expanding our network of key stakeholders.
Must have Skills:
- 3 years experience working in a client-facing role in the music industry ideally at a music publisher
- Experience in servicing a diverse client base and managing relationships in the creative industries including high-profile or high-value clients.
- Analytical skills and strategic thinking to interpret client data and develop actionable improvements.
- Excellent organisational and time management abilities capable of handling multiple priorities in a fast-paced environment.
- Confident in problem solving conflict resolution and managing client expectations with care and professionalism.
- Passionate about music with a strong enthusiasm and commitment to supporting talent and growth
- Exceptional verbal and written communication with the ability to convey complex information to a range of internal and external stakeholders.
- Strong interpersonal skills with a natural ability to build relationships focused on trust and transparency across diverse client types.
- A self-starting approach to problem solving & engagement.
Good to have:
- Ability to establish context in conversations & communications to drive opportunity.
- Knowledge & solid understanding of the music publishing ecosystem and the evolving
- global landscape in music copyright.
- Demonstrable understanding of the different client profiles (songwriters managers labels publishers libraries lawyers) and their unique needs.
- Familiarity with CRM systems (HubSpot preferred) Microsoft Office Suite and other data tools is an advantage
- Client-first mindset with a proactive and personable approach to service delivery.
- Collaborative and team-oriented able to liaise with both internal and external stakeholders at all levels.
- Resilient under pressure and solution-oriented always seeking opportunities to improve service and outcomes.
- Curious and committed to continuous learning staying informed on industry trends technologies and evolving client needs.
- Enjoys travelling for work when required as well as attending live music performances.
Apply: Interested applicants can email their resumes at or reach out to us at 91 .
Qualifications :
- Bachelors degree in music Communications Business or a related field is preferred.
Additional Information :
Benefits @Believe:
#Flexibility Just punch in leaves not intime and out time
#Office perks a game of foosball table tennis to bat the afternoon lacklustre free event pass for exclusive and limited shows music subscription etc
#Wellbeing Caring by EUTELMED professionals are at your disposal for advice and support in your own language and culture
#Transperancy engaged in secondary activity just disclose it to us
#Sustainability You can be a part of CSR program represent yourself as a #shaper and contribute to a better future.
Disclosure:
Believe strongly promotes equal treatment regardless of race ethnicity nationality gender sexual orientation socio-economic status age marital or civil partner status pregnancy or maternity physical abilities religious beliefs political beliefs or other ideologies.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
