REF78932V-Assistant Manager - Process Training-Customer Service-Vizag
REF78932V-Assistant Manager - Process Training-Customer Service-Vizag
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Salary Not Disclosed
1 Vacancy
Job Description
- Facilitate the new hire training (pre-process & process)
- Own and foster positive partnership experiences with key stakeholders.
- AM training will be responsible for designing implementing and improving new hire training experience
- Work with different teams and colleagues to continuously iterate the training program for maximum efficacy and impact as the data evolves
- Evaluate and improve the efficiency of the programs current tools processes. Help build new workflows to scale the program
- Identifying and assessing future and current training needs
- Responsible for refreshers and any ad hoc training requests
- Monitor and evaluate training programs effectiveness success and ROI periodically and report on them
Job Location- Vishakhapatnam
Shift Timings: Rotational- WFO only
Qualifications :
BFSI experience of at least 1 year- preferred
Strong virtual and in-person facilitation experience.
Good with Google applications (google doc sheet etc)
Strong with MIS reporting
Strong analytical and training management skills
Minimum 5-7 years of experience in total
Data driven with superior written and verbal communication skills
Ability to work under pressure in a faced paced environment with limited structure.
Proven work experience of at least 2 years as a Trainer
Familiarity with traditional and modern training methods (mentoring coaching on-the-job or in classroom training e-learning workshops simulations etc
Experience with E-learning design tools (Articulate- rise 360 Canva) will be preferred.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
