Senior Software Engineer - Site Reliability
Senior Software Engineer - Site Reliability
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Job Description
SRE team includes expert Software and System engineers who are custodians of
Availability Scalability and Performance of the SaaS products.
We build tools and frameworks to monitor load test and sometimes build full platform
features that other products use. We undertake architecture reviews and help the individual
product teams to identify performance bottlenecks.
We tend to look at the application from a system perspective bottom up rather than
top-down.
Our engineers have the freedom to pick the challenges that they work on and own the task
to completion.
Design write and deliver software to improve the availability latency and efficiency of
Freshworks Products & Platforms.
Manage availability latency and performance of mission critical services and build
automation to prevent problem recurrence.
Independently determine and develop architectural approaches and Infrastructure
solutions.
Define strategy vision and roadmap to develop CI/CD Application hosting Security and
Compliance standards and guidelines across Freshworks.
Drive blameless postmortems for large scale incidents.
Define and drive automation and orchestration strategies.
Strategize cost optimization across Freshworks Cloud environment.
Qualifications :
47 years of experience in Site Reliability Engineering DevOps or Software Engineering roles.
Strong programming/scripting skills in Python or Go.
Hands-on experience with cloud platforms such as AWS GCP or Azure.
Deep understanding of SRE principles including SLIs/SLOs reliability metrics and incident response.
Experience with monitoring and observability tools (e.g. Prometheus Grafana Datadog ELK OpenTelemetry).
Solid experience with infrastructure automation tools like Terraform Ansible or Pulumi.
Strong knowledge of Linux systems networking and containerization (Docker Kubernetes).
Experience with CI/CD pipelines and version control (e.g. GitHub Actions Jenkins GitLab CI/CD).
Strong analytical and problem-solving skills with a proactive and ownership-driven mindset.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
