Commercial Enablement Coordinator

The Commercial Enablement Coordinator plays a vital role in supporting the global commercial team within the LGC Diagnostics and Genomics business unit. This role ensures smooth and efficient business operations by supporting key commercial functions particularly Salesforce implementation CRM maintenance data integrity and contract and pricing processes.

Working cross-functionally the individual will contribute to the daily operation and optimization of sales tools and systems. The position requires strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. Compliance with company quality policies and global regulations is essential.

Areas of Responsibility:

To perform this job successfully an individual must be able to perform each essential function satisfactorily. 

Essential Functions: 

Contract Management

• Support the review renewal routing and administrative tracking of customer contracts and agreements.
• Maintain contract databases and ensure pricing and terms are current and approved (e.g. Ironclad Salesforce).
• Coordinate timely contract renewals in collaboration with the Contract Manager and/or legal team members.

Pricing and ERP Support

• Enter and maintain customer-specific pricing and terms in ERP systems (e.g. SAP IFS).
• Monitor pricing accuracy and resolve discrepancies with cross-functional teams.
• Assist with pricing updates and data integrity audits.

Sales Enablement

• Provide sales teams with tools resources and support to improve efficiency.
• Maintain up-to-date sales content and collateral within the Sales Resource Center.
• Support onboarding of new sales team members with training on systems and processes.

CRM (Salesforce) Support

• Maintain accurate account data in Salesforce ensuring alignment with the ERPs.
• Provide user support and basic troubleshooting for Salesforce users.
• Assist with reporting and compliance tracking.

Master Data Management

• Support the creation and upkeep of customer product and pricing master data.
• Collaborate with IT Customer Service and other stakeholders to ensure consistent and reliable data across systems.

General Commercial Support

• Respond promptly to inquiries from sales customer service and leadership.
• Generate and distribute reports and dashboards as needed.
• Support continuous improvement efforts and assist in documenting standard operating procedures (SOPs).
• Continuously assess and identify opportunities to optimize sales effectiveness through improved use of tools training initiatives and content delivery methods

Qualifications :

Minimum Qualifications:

• Associate degree or equivalent experience in Business Administration or related field.
• Minimum of 1 year in a sales account management or customer service role.
• Proficiency in Microsoft Office Suite especially Excel and PowerPoint.
• Strong verbal and written communication skills; able to present to various audiences.

Preferred Qualifications:

• Advanced Excel proficiency.
• Experience with Microsoft Office Outlook Word and Access.
• Familiarity with CRM platforms (Salesforce preferred) and ERP systems (SAP IFS).
• Comfortable using web-based tools and platforms.

Core Competencies and Behaviors

• Self-motivated with the ability to work independently while also collaborating effectively across teams.
• Personable interactive and outgoing able to build strong trusted relationships across sales and other cross-functional partners including dynamic and fast-paced teams.
• Demonstrates strong organizational time management and multitasking skills.
• Excels at prioritization maintaining focus and flexibility while balancing long-term strategic projects with high-impact quick-turnaround deliverables.
• High-energy with ability to work with a range of personalities.
• Operates with a clear sense of urgency and adaptability in fast-paced environments where timelines are often tight and stakes are high.
• Takes a proactive approach to identifying and driving improvements in sales performance enablement tools training programs and content delivery methods.
• Comfortable and effective in a remote environment; video conferencing and virtual engagement are essential.
• Positive customer-centric mindset with a bias toward action and continuous improvement.
• Comfortable delivering presentations and facilitating engaging training sessions or discussions both virtually and in-person to diverse internal audiences.
• Excellent problem-solving and decision-making abilities with a solution-oriented approach.
• High attention to detail and strong commitment to data accuracy and enablement quality.
• Demonstrated integrity accountability and sound professional judgment.
• Embodies LGCs core values: Passion Curiosity Integrity Brilliance and Respect.

Additional Information :

The typical pay range for this role is:

• Minimum: $60000 USD
• Maximum: $63000 USD

This range represents the low and high end of the anticipated salary range for the Minnesota based position. The actual base salary will depend on several factors such as: experience skills and location. This position is eligible for a discretionary bonus program. Participation in the bonus program is not guaranteed and bonuses are awarded at the discretion of the company based on individual and company performance results.

What we offer (US based-employees):

• Competitive compensation with strong bonus program
• Comprehensive medical dental and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care childcare and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability life insurance and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual Cheer program where employees are recognized for outstanding work Company wide social events frequent catered lunches and much more!

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or maternity religion or belief. Short listing interviewing and selection will always be carried out without regard to gender sexual orientation marital status color race nationality ethnic or national origins religion or belief age or trade union membership.

For more information about LGC please visit our website

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