Jr. Product Support Specialist
Jr. Product Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
*Job Summary*:
The Jr. Product Support Specialist is responsible for ensuring that our clients receive excellent support and help with our products. This entry-level position is suitable for someone who wants to apply their technical ability and problem-solving abilities in a customer-facing setting. You will collaborate closely with our senior support team to answer customer questions troubleshoot problems and ensure customer happiness.
*Key Responsibilities*:
- Respond quickly to consumer inquiries via phone email and chat.
- Diagnose and fix client complaints by properly understanding the product and its features.
- Enter and track client complaints resolutions and follow-up actions into the support system.
- Assist in the development and maintenance of product documentation and FAQs.
- Work with the product development team to provide feedback on consumer experiences and make product suggestions.
- Attend team meetings and training sessions to improve product knowledge and support abilities.
- Maintain a high level of professionalism and empathy when dealing with consumer concerns.
*Skills*:
- Effective verbal and written communication abilities.
- A fundamental understanding of software products and troubleshooting methodologies.
- Excellent problem-solving skills with a sharp eye for detail.
- The ability to collaborate within a team.
- Customer-focused with a pleasant attitude and a willingness to assist.
- Proficiency with customer support software and tools is advantageous.
*Education and experience:
- A bachelors degree in IT computer science business or a related subject is preferred.
- Previous experience in a customer service role is preferred but not essential.
- Understanding CRM systems and procedures is advantageous.
*Compensation and Benefits:
- A competitive compensation based on experience and credentials.
- Health dental and vision coverage options.
- Paid time off for vacation and sick leave.
- Opportunities for progression and professional development.
- Access to the companys training programs and workshops.
- A supportive and inclusive work environment.
We are searching for a dedicated individual that wants to learn and grow with our firm. If you are passionate about customer service and technologically adept we invite you to apply and join our team!
Employment Type
Full Time
