Salesforce Administrator (Remote or Onsite in MA/NC)
Salesforce Administrator (Remote or Onsite in MA/NC)
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Job Description
Salesforce Administrator
Shift: Mon-Fri 8am 5pm Eastern Time
Location:
This position is open to remote work within the United States. Preference will be given to candidates who are within commuting distance of our Durham NC or Westborough MA offices and open to working onsite.
At Labcorp you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. Youll be inspired to discover more develop new skills and pursue career-building opportunities as we help solve some of todays biggest health challenges around the world. Together lets embrace possibilities and change lives!
Labcorp is seeking a Salesforce Administratorto join the National Sales Enablement (NSE) team and to work as part of the Salesforce functional and business team to drive adoption and enhancements to the Salesforce platform and related applications.
The Salesforce Administrator will be a system administrator for and other Salesforce-related processes and initiatives. The Salesforce Administrator will:
Provide day-to-day administration of the Salesforce application including setup and user support.
Configure the Salesforce application to align with user and technical requirements.
Collaborate with IT on configuration testing and acceptance of new features
Provide training and support to end users related to the platform
Analyze system utilization for data integrity and support the business with data integrity and updates
Respond to end-user support requests within SLAs
Responsibilities:
Serve as super user for Labcorp Dx CRM system possessing full knowledge of the system and associated tools including functionality troubleshooting and administrative support.
Establish and maintain relationships with the functional leaders within the Labcorp Employer Services business.
Communicate regularly with SFDC Business Owners and IT systems leadership to ensure functionality meets the needs of the end users.
Participates in the agile development process to attend scrum ceremonies and complete assigned work within the sprint.
Monitor feedback within the system and respond to end-user queries
Serve as first-line contact for end-users and business leaders
Assist with the testing of the platform
Participate in Salesforce development and implementation projects as assigned
Strive for continuous improvement of the system and related applications and integrations
Assist with the development and documentation of business and functional requirements and all implementations related to stand-alone functionality and system integration needs including testing of new enhancements and documentation
Liaise with IT technical resources related to system support and expansion (i.e. Single Sign On legacy system integration mobile platform etc.)
Utilizing JIRA and project management tools and methods work closely with the SFDC Admin and technical team to meet deadlines and work around project constraints to design and develop the system as changes and issues arise.
Configure and promote changes following established Dev Ops procedures using Copado.
Maintain and communicate system metrics to track trends in usage and data integrity
Regularly audits data to uncover data integrity issues and/or opportunities for process improvement
Maintains updated system documentation and SFDC policies/procedures
Up to 10% of the Salesforce Administrators time may be dedicated to responsibilities unrelated to the platform
Requirement experience:
5 years platform experience; Sales Cloud Service Cloud Einstein (Tableau CRM) and mobile
Experience with implementations with 2000 users and diverse user groups in an SSO environment
Active Salesforce Administrator certification(s) Strong preference given to individuals with multiple certifications
Prior CRM or Sales Enablement experience working with end users
Familiarity with other CRM and sales enablement platforms such as MS Dynamics
Experience with JIRA Confluence Dev Ops Copado
Experience with Data import/Export using Apex Data Loader/import wizard
Experience with Data analysis using Salesforce Reports & Dashboards/Workbench/SOQL/Excel
Preferred Experience:
Prior experience in Sales Operations or Sales Enablement
Knowledge and administration of Enterprise Territory Management
Experience with Salesforce flow
Prior experience as a business analyst or systems analyst.
Application window closes: 8/18/2025
Pay Range:$60000.00 - $115000.00 Annual salary
All job offers will bebased on a candidates skills and prior relevant experience applicabledegrees/certificationsas well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase Plan. Casual PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information pleaseclick here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
