Management Assistant

JOB LOCATION

Cityof AuroraColorado

It is an exciting time to work for the City of Aurora were growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles or core values that are used to implement their mission and vision. Those values represent the touchstone for the organization guiding the decisions of the individuals and the organization. At the City of Aurora we demonstrate our excellence by modeling the CORE 4 Values of:IntegrityRespect Professionalism andCustomer Service and we welcome all who share these values to apply.

Why Work for Aurora

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

The deadline to submit applications is August 29th 2025 at 11:59pm. However it is subject to close at any time without prior notice once a sufficient pool of qualified applicants is obtained.

OVERVIEW OF POSITION / DEPARTMENT

The Mission of Aurora911 is to get the Right Resources to the Right Place at the Right Time for Everyone Every Time.

Aurora911s Vision: We are igniting a worldwide transformation in public safety communications fueled by innovation and heartfelt compassion. We will bridge diverse communities and nurture an Aurora where respect is foundational integrity unites us in mutual trust and teamwork is our North Star.

Aurora911 is staffed by public safety professionals who are trained to answer and triage 9-1-1 and non-emergency telephone calls as well as dispatch police fire paramedic and alternative response resources. Our dedicated 9-1-1 professionals gather and analyze critical life-safety information from callers and send the information via computer to police fire and or paramedic dispatchers who are responsible for coordinating the response of field responders. The Aurora911 team works in partnership with Aurora Police Department Aurora Fire Rescue Falck ambulance Aurora Mobile Response Team Information Technology and other city departments to ensure the safety and quality of life for residents businesses and visitors in the City of Aurora.

Aurora911 processes 9-1-1 and non-emergency calls from the citizens and visitors in the City of Aurora. Approximately 600000 telephone calls for service are received annually the majority of which result in the dispatch of police fire rescue or emergency medical responders.

The Management Assistant is a highly organized and self-motivated professional who provides support to the Executive Administrative Supervisor and departmental and general administrative support to Aurora911 internal and external stakeholders.

PRIMARY DUTIES & RESPONSIBILITIES

• Provides administrative support to select department positions and on behalf of the department.

• Schedules appointments and meetings on behalf of the Executive Team Members and for the department.

• Participate in the development and implementation of goals objectives policies procedures and priorities for assigned programs; recommend improvements and modifications.

• Prepares processes and ensures accuracy of bi-weekly payroll for department employees.

• Records and disseminates meeting minutes.

• Processes accounts receivable and accounts payable transactions.

• Helps to maintain and organize department records (employee financial discovery)

• Research compile print and/or prepare materials and reports.

• Operates a variety of office equipment including personnel computers with varied software. modern description

• Help to conduct department employee orientation for new employees.

• Processes new hire and resignation/retirement paperwork.

• Performs other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education training and experience that demonstrates required knowledge skills and abilities may be considered.

Education:

• High School Diploma or GED.

Experience:

• Three (3) years experience in administrative support.

• Three (3) years experience in general accounting principles and practices.

• Three (3) years experience in virtual personnel accounting and payroll platforms.

• Experience with Workday platform highly preferred

Licenses and Certifications:

• Notary Public Certification (or the ability to successfully acquire certification in the first six months of employment).

• Administrative professional certifications are highly preferred (SHRM CAP PACE etc.)

Knowledge:

• Knowledge of payroll processes automated payroll systems personnel management policies and procedures business English and math.

• Considerable knowledge of Human Resources practices and application of employment law.

Skills:

• Office equipment operation Microsoft office suite payroll and clerical functions related to assigned function.

• Strong interpersonal customer service and computer operation skills.

• Excellent time and task management

• Problem solving skills; including the ability to read write spell and speak in a clear and concise manner and to educate counsel and motivate others.

• Skill in the use of personal computers and related software.

Abilities:

• Promotion of a positive workplace environment based on open communication recognition and modeling the desired in-bounds behaviors of Aurora911s Core Values.

• Ability to establish and maintain effective working relationships with internal and external stakeholders.

• Communicate effectively both verbally and in writing.

• Promotion of a positive workplace environment based on open communication recognition and modeling desired behaviors.

• Objectively review work product with consideration of city and department policies laws standards and strategic goals.

• Handle sensitive situations with tact and diplomacy.

• Maintain confidentiality of sensitive information related to personnel and department issues.

• Effectively prioritize and manage multiple projects and deadlines.

• Provide subject matter-specific and department-specific support provide customer service schedule appointments and interviews.

• Ability to use de-escalation techniques to handle sensitive/emotional situations.

• Keeps detailed records.

• Able to set goals prioritize work of self and meet deadlines.

• Works independently; interacts knowledgeably with staff and the public in person and by telephone.

• Strong interpersonal analytical decision making and problem-solving skills.

• As assigned incumbents may serve as a lead worker making work assignments and monitoring work completion.

Essential Personnel:

• Members of Aurora911 are considered essential personnel and are subject to call back or extended shifts to ensure continuity of emergency services to the city.

• Physical Demands:

• Light physical work lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds with or without assistance.

• Occasional lifting carrying walking and standing.

• Frequent hand/eye coordination to operate computer screens and keyboard.

• Clear speech communication to effectively communication with citizens and public safety organizations.

• Hearing and listening to maintain communication to handle and dispatch emergency calls.

• Vision to read reports and other written material.

• Frequent speech communication and hearing to maintain communication with employees and citizens.

Work Environment:

• Essential duties are performed primarily in clean comfortable environment.

• Work may occur in a hybrid of office/home locations.

• Various noise levels with period of high activity and volume.

Equipment Used:

• Computer and other standard office equipment which includes multiple monitors.

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle cell phone tools etc.) in the course of their employment.

For Veterans preference: Please show all of your employment history including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex race age sexual orientation creed national origin disability or military status gender identity unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing Thorough Criminal Background Check and Employment References:
As a condition of employment all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.