Implementation Manager
Implementation Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Lead end-to-end onboarding for multifamily clients managing integrations with property management and submetering systems.
- Configure and activate integrations (Property Management APIs AMI MDMS utility bill data feeds).
- Deliver client training on integrations business rule documentation and SOP customization.
- Own project plans track milestones and coordinate cross-functional resources.
- Ensure successful go-lives and seamless client handoff to support.
- Identify and resolve implementation bottlenecks and technical issues.
- Lead root-cause analysis (RCA) and corrective action initiatives to identify isolate and prevent the recurrence of problems that can adversely impact the successful and timely completion of future implementations.
- Improve tools templates and implementation processes.
- Document all work including user stories and integration specifications.
- Collaborate with sales and partners to identify upsell and expansion opportunities.
- Minimum 3 years of experience managing small to medium-sized implementation projects or performing business analysis.
- Managed multiple client projects while providing high-level and detailed consulting on business processes.
- Experience customizing project plans to align with client-specific requirements and timelines.
- Experience implementing SaaS solutions
- Minimum 3 years of hands-on experience in data conversion and system integrations related to submetering property management or utility bill data brokers.
- Understands the data conversion lifecycle of Extraction Transformation and Loading (ETL) processes.
- Understanding data extraction transposition splitting and cleansing activities to prepare client data for import.
- Solid understanding of usage-based utility billing processes particularly in multifamily settings (e.g. submetering and RUBS).
- Experience working closely with cross-functional teams and collaborating directly with client stakeholders to implement complex configurable software solutions.
Required:
- Associate degree or equivalent experience in business project management or multifamily housing.
- 3 years of SaaS implementation or business analysis experience.
- Familiarity with data conversion (ETL) utility billing and multifamily systems.
- Strong project management communication and problem-solving skills.
- Bachelors degree or PMP/CAPM certification.
- Experience with property management and AMI MDMS platforms.
- Background in utility billing processes (RUBS submetering).
- API integrations & technical configuration
- Client training & documentation
- SaaS implementation lifecycle
- Business process analysis
- Cross-functional collaboration
- Continuous improvement mindset
Opportunities for advancement through subject matter expertise or transitions into other departments.
- 30/60/90 day Onboarding training assessment benchmarks and milestones
- Senior Customer Service Representative Performance Management Assessment Framework
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
MuniBilling provides utility billing software and utility billing services to government entities property management companies and private utilities. Our cloud-based product is a comprehensive toolkit for utility billing and property management providing features for clients to manage their customer information usage and fixed billing payment processing and data prep for exporting to accounting systems.
Required Experience:
Manager
Employment Type
Full-Time
