System Administrator - Riskonnect / Salesforce
System Administrator - Riskonnect / Salesforce
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Job Description
Job Description
Position Overview:
The Riskonnect System Administrator ensures optimal performance security and user experience of Riskonnect (built on the Salesforce platform). Manage day-to-day administration collaborate with stakeholders to gather requirements and implement solutions that streamline workflows enhance reporting and drive user adoption. Additional responsibilities include providing user support performing break-fix activities complex issue resolution root cause analysis and supporting projects involving enterprise application integrations.
Key Responsibilities:
Platform Administration & Security
- Oversee user lifecycle management: set up/deactivate users manage profiles roles sharing rules and permissions to enforce data governance
- Customize and configure Riskonnect objects fields page layouts record types validation rules and Lightning record pages
- Implement automations using workflows Flow Process Builder and approval processes
Reporting & Analytics
- Design and maintain dashboards and custom reports delivering insights into risk compliance and operational metrics
- Create and provide data extracts curated reports and metrics for business and audit use
Data Management & Integrity
- Perform imports exports cleansing deduplication and validation to maintain data accuracy and consistency
- Conduct regular audits and alignment checks to ensure system reliability and user trust
Release & Change Management
- Manage sandbox environments change sets and Riskonnect/Salesforce upgrades and patches via organized release processes
Support Training & User Adoption
- Provide first-line support to users; troubleshoot issues manage support tickets resolve incidents and escalate as needed
- Develop training materials lead user workshops and promote best practices across departments
System Analysis & Continuous Improvement
- Assess system functionality data flows controls and integration points to identify enhancements
- Collaborate with stakeholders and vendors to prioritize upgrades and optimize platform usage
Documentation & Compliance
- Maintain detailed system documentation: configuration specs SOPs process maps and troubleshooting guides
- Assist audit readiness by contributing to compliance documentation as needed
Required Skills & Qualifications
Technical Expertise
- Deep knowledge of Riskonnect/Salesforce platform administration including custom objects automations security model and UI customizations
- Strong capabilities in reporting and data visualization for risk and compliance metrics
- Demonstrated skills in data handling: imports cleansing audits and integrity maintenance
- Familiarity with sandbox management and deployment tools such as change sets sandboxes and release staging
Certifications
- Salesforce Certified Administrator highly preferred; additional certifications (Advanced Admin App Builder Riskonnect-specific training) are beneficial
Support & Troubleshooting
- Proven experience providing Tier2 support resolving incidents and performing root cause analysis in Riskonnect or similar RMIS
Soft Skills
- Excellent communication and collaboration to bridge between IT risk management and business users
- Strong analytical mindset detail orientation and a proactive approach to system improvement
- Effective time/project management and adaptability to learn new platform features
Experience & Education
- Bachelors degree in IT Risk Management Computer Science or related field
- 23 years administering Riskonnect Salesforce or other RMIS platforms
- Exposure to integrations (APIs data loader) and 3rd-party AppExchange tools preferred
Work Conditions
- Prolonged periods of sitting and/or standing at a computer screen.
- Must be able to sit or stand for long periods of time.
- Must be able to lift 15 pounds at times.
- Occasional domestic travel via airplane will be required for meetings.
This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.
Washington and California Applicants:
In compliance with local law we are disclosing the compensation or a range thereof for roles in locations where legally required. Actual salaries will vary based on several factors including but not limited to external market data internal equity location skill set experience and/or performance. Salary is just one component of DPRs total compensation package.
Washington and California Pay Range: $100000 - $140000
DPR Construction is a forward-thinking self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology life sciences healthcare higher education and commercial markets. Founded in 1990 DPR is a great story of entrepreneurial success as a private employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
Working at DPR youll have the chance to try new things explore unique paths and shape your future. Here we build opportunity togetherby harnessing our talents enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report Forbes Fast Company and Newsweek.
Explore our open opportunities at Experience:
Unclear Seniority
Employment Type
Full-Time
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