Lead Specialist, Entitlements
Lead Specialist, Entitlements
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Job Description
Wood Mackenzie is the global data and analytics business for the renewables energy and natural resources industries. Enhanced by technology. Enriched by human an ever-changing world companies and governments need reliable and actionable insight to lead the transition to a sustainable future. Thats why we cover the entire supply chain with unparalleled breadth and depth backed by over 50 years experience. Our team of over 2400 experts operating across 30 global locations are enabling customers decisions through real-time analytics consultancy events and thought leadership. Together we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.
Wood Mackenzie Values
- Inclusive we succeed together
- Trusting we choose to trust each other
- Customer committed we put customers at the heart of our decisions
- Future Focused we accelerate change
- Curious we turn knowledge into action
Role Purpose
Entitlement Lead Specialist is responsible for providing operational support in ensuring product entitlement is correctly set up and maintained and related systems are working effectively and continuing to meet the needs of the business. This role serves as key liaison between internal departments such as Research Sales Marketing and Technology.
Main Responsibilities
Product Entitlement:
- Serve as a subject matter expert on entitlement policies and procedures
- Lead and coordinate the operation and development of the entitlement system and processes used to deliver content and access to clients
- Ensure that content and tools published on the portal are correctly entitled and accessible to clients in line with their subscriptions
- Work closely with Research Operations and Product Teams to fully define requirements for the introduction of new or enhancements of existing products and content
- Partner with key stakeholders including Sales Finance Technology to investigate and resolve entitlement-related issues
- Ensure specific actions are delivered within the accepted timeframes of each project
- Work with Product Teams to ensure entitlement is signed off and periodically reviewed
- Troubleshoot issues in accordance with agreed SLAs/KPIs and escalation procedures
- Provide day-to-day support for other entitlement-related queries and requests
- Act as an SME on specified projects ensuring the needs of the Entitlement team and wider Sales team are represented and ensuring core tasks are fully delivered
Process Definition & Improvement:
- Ensure processes are clearly documented maintained with user guides created and shared where appropriate
- Participate in the design and delivery of internal training as well as provide ad hoc learning support to the business
- Support ongoing process and system improvement activity including gathering internal user feedback as well as participating in design implementation testing and rollout activities
- Identify and implement process improvements to optimise entitlement accuracy and efficiency
- Train and support junior staff or other departments on entitlement protocols
- To continually encourage best practice use of systems and processes by the business
Knowledge and Experience
Candidates should be confident and professional with 5 years experience of working in either a client-facing or process-driven environment. A strong commercial focus and excellent organisational and IT skills as well as flexibility and good time management are essential to succeed in this role.
Key Competencies
- A commitment to excellence providing high-quality level of service to internal customers
- Excellent problem-solving skills
- Attention to detail and accuracy
- Building and maintaining relationships
- Facilitating prompt and seamless communication among team members
- Managing multiple tasks multiple contacts and co-ordination with multiple teams
- Organising complex actions and ensuring that they are followed through
- Strong organisation and planning skills and the ability to manage own workload within sometimes tight timescales
- Excellent IT skills (Word Excel PowerPoint)
- Strong working knowledge of entitlement or license management platforms (e.g. Salesforce ServiceNow Jira)
About Wood Mackenzie
Wood Mackenzie is the global data and analytics business for the renewables energy and natural resources industries. Enhanced by technology. Enriched by human an ever-changing world companies and governments need reliable and actionable insight to lead the transition to a sustainable future. Thats why we cover the entire supply chain with unparalleled breadth and depth backed by over 50 years experience. Our team of over 2400 experts operating across 30 global locations are enabling customers decisions through real-time analytics consultancy events and thought leadership. Together we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.
Expectations
- Build and maintain impactful relationships beyond our team
- Strong communication skills with ability to present clear information
- Ability to make timely decisions and take action
- A high level of attention to detail
- Good organisation and time management skills with the ability to work autonomously
- Ability to elicit stakeholder requirements
- Confident self-motivated professional proactive and entrepreneurial
We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment but this may be subject to change in the future. While this is expected to be a full-time role part-time or flexible working arrangements will be considered
Wood Mackenzie Values
- Inclusive we succeed together
- Trusting we choose to trust each other
- Customer committee we put customers at the heart of our decisions
- Future Focused we accelerate change
- Curious we turn knowledge into action
Equal Opportunities
We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race colour religion age sex national origin disability or protected veteran status. You can find out more about your rights under the law at
If you are applying for a role and have a physical or mental disability we will support you with your application or through the hiring process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
