Coordinator, Branch Operations

Controlled Products Systems Group (CPSG) an affiliate of Chamberlain Group is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential commercial and industrial markets. With a personal approach to business our employeeswhether in one of our branches nationwide or at our corporate officeare committed to serving our customers and supplier partners with dedication and expertise.

Job Summary

This role is in the CPSG Branch function. A successful incumbent is expected to (i) Assist in achieving branch sales and profitability goals as identified in annual budget; assist in expanding branchs market share through sales efforts as directed by Branch Manager and (ii) Provide customer service and support order entry and order processing management return goods authorization and entry technical service support and walk in customer assistance. Requires 5 years experience in a high-volume warehouse environment; 3 years experience of customer account management and a minimum of a high school diploma/GED.

Essential Duties and Responsibilities

Assist in achieving branch sales and profitability goals as identified in annual budget; assist in expanding branchs market share through sales efforts as directed by Branch Manager

Provide customer service and support order entry and order processing management return goods authorization and entry technical service support and walk in customer assistance

Manage tasks within CPSGs ERP system to ensure orders are shipped correctly throughout the day; provide accurate documentation and related paperwork necessary for shipments to customers and other CPSG facilities

Perform all warehouse and office tasks utilizing standard work and policies in order to ensure highest levels of safety quality and customer service report company equipment and infrastructure damage to ensure repairs occur in order to minimize safety risk

Assist in ensuring availability to planned stocking levels. Maintains accuracy of inventory counts through a regular cycle count program

Ensure a clean safe working environment and adherence to all established company safety rules and regulations including procurement of relevant supplies such as office equipment office supplies janitorial items warehouse material handling equipment warehouse supplies and packaging materials

Implement improvements to branch operations to meet customer demands while maintaining customer service levels

Correct deviations in the process and identify escalation points with Branch Manager

Assist in providing training to employees on methods and use of equipment used in handling storing maintaining and shipping stock

This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned as well as additional hours as needed.

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

Protect CPSGs reputation by keeping information confidential

Maintain professional and technical knowledge by attending educational workshops professional publications establishing personal networks and participating in professional societies

Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Qualifications

Education/Certifications:

High school diploma/GED

Experience:

5 years experience in a high-volume warehouse environment; 3 years experience of customer account

management

Knowledge Skills and Abilities:

Basic understanding of Microsoft Office Suite

Other:

Valid drivers license

Preferred Qualifications

Education/Certifications:

Post High school degree; Certified Automated Gate Systems Designer; Forklift certification

Knowledge Skills and Abilities:

Fluent in Spanish - Reading and writing

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.