Partner Success Manager

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

We believe in a Modern Flexible Workplace and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners caregivers and individuals with disabilities to thrive at our company. We invite you to consider what a Modern Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs.FNBO has developed a Point-of-Sale Lending and Buy Now Pay Later solution and is seeking individuals to manage partner relationships. We have a start-up mentality that is fast paced and nimble which is key to our success and we want people like YOU who share a passion for building and growing a business.

The POS Lending team is seeking a Partner Success Manager to effectively support and manage contractor this critical role you will act as a voice of the partner; listening learning and advocating for the partners and their customers throughout the organization. This is a fast-paced job that is focused on superior customer service reputation and growth of our platform and products. Our ideal candidate has a strong customer service background with experience in account management for proven brands.

About This Role:

Responsibilities & Duties:

• Acts as the collaboration partner with our POS Lending Home Improvement partners to ensure they are supported informed and aligned to the direction of our product team.
• Partners with internal and external stakeholders to bring value-add solutions and ideas to support the mission of our partners and their financing needs.
• Communication around product delivery marketing initiatives and partnership opportunities and their key initiatives.
• Have a holistic view of the partner community and a deep understanding of the capabilities and solutions that will satisfy customers.
• Advise our product teams on the value and opportunities we have with our partners.
• Manage the partner contract any SLAs partner requirements and renewal or termination process working with Legal and other internal teams.
• Expand engagement of current partnerships by supporting their needs expanding relationships and growing overall satisfaction.
• Create a strong alliance with other PSMs Business Development and Account Executive being an integral part of the deal and ongoing management of key partner relationships
• Work closely with the Product Technology and Business teams to ensure partners deliver quality results for the organization and our customers.
• Ensure partner onboarding goes smoothly and stays on track including vendor management and monitoring.
• Work with internal team and partners to ensure training is completed prior to launch and we maintain a log of new and terminated employees for ongoing training purposes.
• Monitor ongoing partner performance managing partner coaching and additional training as required.
• Onsite visits with Partners as appropriate to further develop partner relationships.

The Ideal Candidate for This Role:

Basic Qualifications:

• Bachelors Degree with 3 years of relevant experience
• Experience in account management business development customer service or partnerships
• Strong verbal and written communications skills are a must as well as the ability to work effectively across internal and external organizations
• Strong presentation skills and comfort interacting with all levels of a partners organization.
• Outstanding organizational and project management skills with attention to detail
• Demonstrated experience with business and financial acumen related to managing key customer relationships in a financial institution
• Mastery in PowerPoint and Excel
• Hybrid work arrangement primarily onsite in home office

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $80061.00-$132099.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Job number: R-

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.