Assistant Ticket Operations Manager | Full-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Assistant Tikcet Operations Manager supports the daily administration and operations of the box office and ticketing services for the Ryan Center Meade Stadium Edwards Auditorium and URI Athletics. This role involves managing event setup and financial reporting through Paciolan ticketing software as well as ensuring adherence to all box office policies and procedures.

This role pays an annual salary of $53000 - $56000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until November 7 2025.

A state-of-the-art multi-purpose facility the Thomas M. Ryan Center located on the University of Rhode Island campus in scenic South County opened its doors in June 2002. Home to URI Mens and Womens Basketball programs the Ryan Center also features the URI football teams locker room along with athletic department offices training rooms players lounges and a souvenir store. The venue seats 8000 for basketball and over 6300 for concerts family shows lectures and other community Ryan Center was designed and built to meet all ADA specifications to accommodate our guests with disabilities. Located in Kingston the Ryan Center draws on an audience of over 1.4 million people within a 40-mile radius.

• Serves as a key ticket office administrator for the event and manifest creation online sales setup and database reporting using Paciolans products and services.
• Responsible for part-time seller training scheduling supervision and payroll.
• Provide support to the box office seller staff in resolving issues and providing customer service care.
• Supervise and oversee all financial settlements in regards to sellers and seller recaps.
• Responsible for cash handling and box office controls.
• Process financial reconciliation such as daily reports event statements and monthly reports.
• Responsible for system upgrades occasional testing of new software and routine maintenance and troubleshooting.
• Assist in the maintenance of marketing/trade/comp policies for all events.
• Provide professional customer service to patrons and clients.
• Analyze challenges identify alternative solutions project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Assist in the maintenance of the URI Athletic ticket operations customer relations and game-day box office management for all ticketed sports including football and basketball as well as other collegiate and conference sporting events as needed with specific oversight and management of Womens Basketball games and events.
• Assist with implementation of season ticket timelines for URI football and basketball including preseason renewals promotion of new sales seat allocations compliance ticket printing packaging and delivery.
• Assist URI Athletics with reporting needs processing etc. and ensure the proper use of the ticketing system.
• Assist with student ticketing services for home away and postseason contests promote student attendance and facilitate associated ticketing.
• Ensure compliance with all relevant institutional CAA A-10 and NCAA rules and regulations. Work with CAA A-10 NCAA and the URI Athletic Compliance office to follow enact and educate on rules and regulations.
• Oversight of management and securing of all away game tickets and monitoring of sales and reconciliation.
• Oversight of public-facing pages on and Evenue.
• Work closely with Marketing and ticket sales in the administration of our marketing automation system and creating and maintaining best practices.
• Responsible for coordinating with Event Services to oversee process and monitor the Venues lost and found operation.
• Strong oral and written communication skills required.
• Perform related duties and responsibilities as required.
• Weekend and evening work required.

• Bachelors degree from an accredited college or university with major coursework in Marketing Business Administration Sports Management or related field with interest in sports and entertainment.
• 3-4 years experience working in a college or professional athletic or venue management environment.
• Excellent organizational problem-solving and communication skills required.
• Strong attention to detail with the ability to create and maintain very specific timelines.
• Advanced proficiency with Microsoft Excel PowerPoint and Word or similar programs.
• Previous ticketing and/or customer service experience/knowledge preferred with knowledge of Paciolan ticketing software and Salesforce CRM systems.
• Ability to supervise part-time employees.
• Capable of working a flexible schedule and extended hours including but not limited to working early mornings nights weekends and holidays in addition to traditional business hours.
• Work in the assigned Ryan Center location daily.
• Must have a valid drivers license and vehicle.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.