Service Account Manager â Parcel (UK)
Service Account Manager â Parcel (UK)
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Job Description
Job Title
Service Account Manager Parcel (UK)Job Description
Do you have a passion for Account Management and building strong customer relationships across the UK Join us as our new Service Account Manager Parcel!
Role description:
As a Service Account Manager for our Parcel customers you will be responsible for securing new business from existing and new customers while building long-term relationships and supporting them with service support upgrades and life cycle planning. Youll manage obsolescence challenges through retrofit and modification work ensure service delivery meets expectations and evolve contracts to match customer needs. Additionally youll collaborate with the Sales Manager to develop innovative service solutions for new projects with a clear path toward Sales Management.
In short if you are a self-motivated proactive individual who enjoys the challenges and rewards of the Service business then this is a job for you.
Your responsibilities and activities will be:
Represent the customer internally with a strong customer-first mindset
Develop and grow the UK Parcel service pipeline across existing and new sites
Define life cycle strategies and manage large service contract renewals
Drive upgrades and enhancements for existing installations
Design service concepts for new sites (site-based or remote support)
Identify and share sales leads from customer interactions
Lead upgrade and enhancement opportunities and own the full service sales cycle
Collaborate with the UK Parcel Service Manager on contract negotiations
Manage bid processes and align with customer expectations
Maintain proactive customer relationships through meetings and site visits
Lead and motivate cross-functional teams to ensure successful outcomes
Continuously seek improvement opportunities for internal teams and customers
Role Qualification and Skills
Degree in Business Administration Engineering Logistics or a comparable qualification
Proven Years of experience in service sales/aftersales ideally in logistics or technical services
Strong team player with the ability to build excellent rapport with customers
Excellent social communication and stakeholder management skills
Driven to win results-oriented and hands-on in approach
Strong problem-solving abilities and proactive mindset
Previous experience in Service Account Management is a plus
Preferred knowledge of the UK Parcel market and customer operations
What we offer
28 days annual leave (excluding public holidays)
Bupa Medical Cover
YuLife Wellbeing membership with fast access to GP appointments promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
A challenging work environment with lots of opportunities for career progression
Cycle to work scheme
Pension with Aviva
Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Points are awarded that can be exchanged for a range of goods and discounts
Your application
If the role of Service Account Manager - Parcel appeals to you then please apply now by completing the application form and uploading your CV and covering more information about the position you can contact Harps Sokhi:
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race religion colour national origin gender sexual orientation age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying we are always happy to discuss or explore any reasonable adjustments can be made to support your application.
Required Experience:
Manager
Employment Type
Full-Time
