Product Consultant
Product Consultant
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Job Description
About Northern Trust:
Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
Northern Trust is looking for a Client Solutions Consultant within the technology servicing and solutions group. The successful candidate will be required to demonstrate Northern Trusts technology/systems to current and prospective clients including asset servicing asset management clients and other key stakeholders.
In addition the candidate will train clients and internal partners on how to utilise a variety of in house systems develop and project manage new solutions for clients and serve as a liaison between the Change Client service and Development teams.
About the role:
- Consults with institutional trust and custody clients and prospects to analyze and determine digital product implementation needs as they relate to the institutional trust and custody products. E.g. custom reporting or tailored digital solutions.
- Act as the primary contact for assigned client relationships and establish high-touch client service through proactive interaction
- Manage the release of new products or product updates and system changes to assigned relationships and provide feedback to Product teams where necessary to aid product development
- Work with clients to understand any gaps in technology/reporting initiate project development communicate and monitor implementation plan to ensure that the product/report enhancements meet client expectations
- Serve as the liaison between the client change management and the development teams.
- Works with clients and/or partners to devise solutions using technology. This may include custom reporting or system development.
- Works with relationship manager and client to gain understanding of client needs and implements accordingly.
- Coordinates and participates in training presentations on the various Northern Trust digital products with clients.
- Keeps abreast of new and existing bank digital and data products and services in order to meet the needs and experience of new and existing clients.
- Some travel required to visit clients/prospects occasionally on short notice.
Experience
- 3-5 years experience in master trust/custody or digital products and or client servicing.
- Knowledge of institutional trust/custody products and services usually acquired through related work experience is required to manage client requirements and expectations of digital products and services. Knowledge of custodian processing and systems capabilities usually acquired through experience or formal training is required to coordinate digital product implementation and enhancement.
- Ability to utilize PC applications to provide alternative solutions.
- Good presentations skills
- Organizational analytical negotiation and project management skills are required to direct implementation activities prioritize tasks and to lead and work on a team.
- The ability to manage client expectations meet deadlines and communicate effectively with clients on a day to day basis.
Working with Us:
As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .
We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Required Experience:
Contract
Employment Type
Full-Time
