Consultant, Nice InContact
Consultant, Nice InContact
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle compnies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Consultant Nice InContact
In this role you will be responsible for supporting existing business unit accounts on CXOne and work with new implementations. This involves maintaining and monitoring current system design and support several call flows for multiple clients support business needs to service inbound and outbound agent and multi-channel integration.
Responsibilities
Perform routine maintenance and monitor performance capacity and availability of the voice infrastructure.
Help design and implement short and long-term strategic plans to ensure the voice solutions meet existing and future requirements.
Design and implement new Nice InContact Call flow using InContact Studio application. Create skills and point of contacts as needed per client.
Troubleshoot trace and identify any issues on CXOne scripts.
Act as point of escalation with recurring telecommunications issues which includes root cause and remediation.
Serve as a cross-platform technical subject matter expert to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security.
Qualifications we seek in you!
Minimum Qualifications
MCA
Excellent written and verbal communication skills
Preferred Qualifications/ Skills
Expert on CXOne Nice InContact and related components
Able to work on Nice InContact Studio setup and designs. Can start new scripts on inbound Outbound preview and predictive campaigns.
Experience with InContact Omnichannel DFO chat and email.
Full understanding of SIP protocols and design criteria
Very familiar with inbound/outbound operations.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Contract
Employment Type
Full-Time
