chat/Windows QA
chat/Windows QA
Posted on :
11-08-2025
Employer Active
1 Vacancy
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Job Description
General knowledge & skills:
- Knowledge of Microsoft windows queries.
- Experience in managing teams
- Able to coach mentor motivate and interact with people
- Excellent verbal and written communications
- Strong decision making and analytical ability
- Demonstrate patience passion for problem solving ability to use knowledge bases tools
Technical skills
- Min.5 yrs. experience in working in Service Desk/ Microsoft windows Advance knowledge of T/S OS (Windows XP-10) Browsers MS Office suite
- Intermediate knowledge of Registry Fix Patch upgrades Virus T/S Security Encryptions
- Effectively manage teams including tasks such as resource planning career planning performance management attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Regularly formulate and execute internal and external governance
- Effectively handle client escalations and formulate actions to resolve any concerns
- Work with the operations managers to obtain necessary resources like training and support for the teams requirements
- Conduct quality assessment of agents performance and formulate trends for performance improvement of agents & teams
- Ensure that the team members have the necessary knowledge and training to effectively deliver on their target
- Familiarize the team with the latest process update and changes team and individual target.
- Minimum experience of 2-3 years with relevant experience in windows
- Any Graduate
- A minimum of 1- 1.5 year in the role of a Team lead.
- Willingness to work in rotational shifts
Employment Type
Full-time
Key Skills
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