drjobs PL-JOB IDVSP - Technical Support Analyst 2 - 100% On Site

PL-JOB IDVSP - Technical Support Analyst 2 - 100% On Site

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1 Vacancy
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Job Location drjobs

Chesterfield County, VA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Technical Support Analyst to support VSP s new job applicant background check and employment background check program
Candidates must be able to work on site M-F and interview in person.

The Technical Support Analyst will support VSP s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event. The incumbent will apply advanced computer and analytical skills to research and resolve customer facing automated workflow problems. This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner. When problems are identified the incumbent is responsible for researching and resolving problems. Data analysis will often be required to identify and resolve problems. The incumbent will prepare briefings reports and evaluations on system efficiency and perform other duties as assigned.

The person selected for this position will work full-time onsite at Virginia State Police Headquarters 7NA0 Midlothian Tpke North Chesterfield VA hours are Monday through Friday 8:NAam to 5:00pm excluding state holidays.

Knowledge Skills and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions and resolve issues by gathering and analyzing data reasoning logically and drawing valid addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).

Required/Desired Skills Skill Required /Desired Amount of Exp in yrs Consultant Experience Consultant Last Used Advanced computer skills Required 5 Ability to multitask Required 5 Ability to determine root cause of problems and implement solutions and resolve issues by gathering and analyzing data reasoning logically. Required 5 Customer relations skills Required 5 Good verbal and written communication skills Required 5 Proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook). Required 5 Questions No. Question Consultant Answer Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question2 Please list candidates email address. Question3 What city and state is your candidate currently located Question4 Does your candidate agree to interview in person and work on site M-F Question5 Candidates that receive an offer of employment for this role must be open to the standard background check and compliance with CAI as well as a background check with VSP.

Employment Type

Full-time

Company Industry

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