Digital Project Manager
Digital Project Manager
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$ 80000 - 90000
1 Vacancy
Job Description
DEPARTMENT: Administration Information Technology
REPORTS TO: Vice President Digital Delivery and Product Management
CLASSIFICATION: Exempt
SALARY: $80000 $90000 per year
DATE: July 2025
TheDigital Project Managerplays a key role in coordinating IT initiatives across the organization with a focus on Salesforce website integrations and broader digital transformation efforts. Reporting to the Vice President of Digital Delivery and Product Management this role ensures the successful execution of projects through effective planning stakeholder engagement vendor coordination and budget oversight.
The ideal candidate brings a strong foundation in project management digital platforms and CRM systemsparticularly Salesforceand is comfortable working across departments to align technology solutions with business goals. This position requires a proactive communicator a detail-oriented planner and a collaborative team player who can manage multiple priorities in a fast-paced mission-driven environment.
ESSENTIAL FUNCTIONS:
Project Management & Execution
- Plan coordinate and manage IT projects from initiation through completion ensuring alignment with organizational goals and timelines.
- Serve as the primary liaison between IT business units and external partners to ensure clear communication and accountability.
- Develop and maintain detailed project plans timelines and documentation to track progress and ensure transparency.
Stakeholder & Team Collaboration
- Facilitate regular communication with internal stakeholders to gather requirements manage expectations and provide project updates.
- Coordinate with cross-functional teams including Marketing Advancement and Education to ensure digital solutions meet user needs.
Salesforce & Digital Platform Support
- Support the implementation and optimization of Salesforce and related digital tools particularly in support of marketing and engagement initiatives.
- Collaborate with technical teams to ensure seamless integration between Salesforce web platforms and other systems.
Vendor & Partner Coordination
- Manage relationships with external vendors and consultants ensuring deliverables meet quality standards timelines and contractual obligations.
- Coordinate vendor onboarding scope definition and performance evaluation.
Budget & Resource Management
- Monitor project budgets track expenditures and report financial status to stakeholders.
- Assist in resource planning and allocation to ensure efficient use of internal and external capabilities.
Risk & Issue Management
- Identify potential project risks and issues early develop mitigation strategies and escalate when necessary to ensure project continuity.
Process Improvement & Best Practices
- Recommend and implement project management best practices tools and templates to improve efficiency and consistency across digital initiatives.
- Contribute to the development of internal standards and workflows for digital project delivery.
Training & Change Management
- Support training and onboarding for staff on new digital tools and systems.
- Assist in change management efforts to ensure successful adoption of new technologies and processes.
Event & Mission Support
- Participate in key organizational events such as the Annual 5K Fundraiser and September 11th Commemoration.
- Provide digital support for special projects and mission-aligned initiatives as needed.
REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS
- Participate in the Annual 5K Fundraiser and September 11th Commemoration.
- Assist with other special projects and events in support of the 9/11 Memorial & Museum mission as assigned
QUALIFICATIONS/SKILLS REQUIREMENT:
Education & Experience
- Bachelors degree in Information Technology Business Management Digital Media or a related field (or equivalent experience).
- Minimum of 2 years of experience in digital project management preferably within an IT or nonprofit environment.
- Experience managing CRM platforms (especially Salesforce) and web-based solutions.
- Familiarity with digital transformation initiatives and cross-functional project delivery.
Project Management & Technical Skills
- Proficiency in project management methodologies such as Agile Waterfall or hybrid models.
- Hands-on experience with project management tools (e.g. Jira Trello Microsoft Project Asana).
- Strong understanding of digital platforms web technologies and system integrations.
- Experience working with Salesforce including basic configuration reporting or integration support is highly desirable.
Communication & Collaboration
- Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders.
- Strong interpersonal skills and the ability to work effectively with cross-functional teams vendors and external partners.
- Proven ability to manage stakeholder expectations and facilitate productive discussions.
Organizational & Analytical Skills
- Exceptional organizational and multitasking abilities with a keen attention to detail.
- Strong problem-solving skills and the ability to anticipate and mitigate project risks.
- Ability to manage competing priorities and deliver results under tight deadlines.
Certifications (Preferred but Not Required)
- PMP (Project Management Professional) CAPM (Certified Associate in Project Management) or equivalent certification.
- Salesforce Administrator or related certification is a plus.
Personal Attributes
- Self-starter with a proactive mindset and a commitment to continuous improvement.
- Passion for mission-driven work and digital innovation.
- Adaptable collaborative and eager to contribute to a dynamic team environment.
This position offers a dynamic opportunity to drive digital transformation and innovation while ensuring projects align with business goals and deliver value efficiently. If you are a motivated professional with a passion for digital project management we encourage you to apply!
The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race color religion sex sexual orientation age national origin disability status as a protected veteran or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process please contact Ronni Cantor atwith your specific accommodation request.
The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3000 victims who were killed indiscriminately in the 1993 and 2001 terroristattacks and the wider communities impacted in lower Manhattan at the Pentagon and near Shanksville PA.
Required Experience:
IC
Employment Type
Full-Time
