Front Office Manager
Front Office Manager
Posted on :
11-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
What do we expect from you
Under the general guidance of the Director of Rooms or any other authorized by the management oversee the daily operations of the Front Office Department. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Rooms.
How your day looks like
- Ensure efficient guest registration check out and telephone service
- Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure i.e. proper public relations techniques are utilized guests are handled both courteously and professionally proper identification and credit are established and all posting cash transactions account settlements and deposits are handled correctly
- Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure i.e. proper public relations techniques are utilized calls are handled both courteously and professionally calls are answered on a timely basis and the proper greetings are used messages and faxes are handled correctly and efficiently guest complaints and problems are handled in a courteous and professional manner and ensure follow through
- Direct and train front desk staff and operators
- Assist in new-hire and on-going trainings
- Direct and assist front desk staff and telecommunications in organizing breaks ensuring that all work is completed efficiently and according to schedule
- Ensure all necessary reports and forms are completed daily/weekly/monthly
How do I deliver this
- Tell it like it is- Authentic honest you mean it sincere true.
- Have fun and make friends - fun energetic whimsical upbeat wink casual.
- Ive got your back- Accountable responsible makes up for own promises knows how to take ownership follows - thru dependable.
- Play to win - Original cutting edge new outside the box; open to new possibilities different.
- Right here right now - Attentive detail-oriented always focused always in the moment precise owns the guest.
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
