Call Center Agent
Call Center Agent
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Job Description
Job Description
We are seeking a motivated and customer-focused Call Center Agent to join our team in Houston TX. The ideal candidate will handle inbound and outbound calls assist customers with inquiries and provide professional solutions to meet their needs. This role requires excellent communication skills attention to detail and a proactive approach to problem-solving.
Responsibilities
Handle a high volume of inbound and outbound calls in a professional manner.
Respond to customer inquiries providing accurate information and effective solutions.
Document customer interactions and maintain updated records in the system.
Escalate complex issues to the appropriate department when necessary.
Maintain a positive empathetic and professional attitude toward customers.
Meet or exceed individual and team performance targets.
Qualifications :
Qualifications
High school diploma or equivalent; associates or bachelors degree preferred.
Previous experience in a call center or customer service role is an advantage.
Strong verbal and written communication skills.
Ability to multitask and manage time effectively.
Proficiency with basic computer systems and CRM software.
Problem-solving skills and attention to detail.
Additional Information :
Benefits
Competitive salary ranging from $51000 to $55000 per year.
Opportunities for career growth and professional development.
Comprehensive training and support from experienced team members.
Health dental and vision insurance packages.
Paid time off and holiday benefits.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
