Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Are you passionate about helping others and looking to make a difference in the healthcare field Our clients physical therapy practice dedicated to being your familys go-to physical therapist is seeking a skilled and motivated Medical Virtual Assistant to support their team. They pride themselves on using evidence-based cutting-edge treatments such as joint manipulations dry needling diagnostic ultrasound and cold laser therapies. Their approach focuses on providing 1:1 care with individualized treatments to help patients feel their best.
If you are ready to be part of a dynamic team that is dedicated to enhancing patient care we would love to hear from you!
Responsibilities:
Answer incoming calls and respond to patient inquiries via phone and email.
Schedule and manage appointments including lost patient and waitlist management.
Verify patient insurance coverage and obtain pre-authorizations for procedures.
Prepare and maintain patient charts and electronic medical records.
Greet patients and provide directions within the facility.
Coordinate with medical staff to manage daily schedules and ensure smooth operations.
Handle appointment reminders and rescheduling requests.
Manage referrals from other healthcare providers and track the status of pending insurance claims.
Liaise with insurance providers to clarify coverage details and assist patients with insurance-related queries.
Generate and send invoices and assist with data entry and basic report generation.
Maintain a waitlist for appointments and ensure patient privacy and confidentiality at all times.
Requirements
Prior experience in a medical office or healthcare setting preferred.
Familiarity with Nextiva phones Prompt EMR WelcomeWare (or other virtual kiosk) and Google Chat is a plus.
Strong communication and organizational skills.
Ability to work independently and manage multiple tasks effectively.
Compassionate and patient-focused attitude.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
