Oracle Service Delivery Manager
Oracle Service Delivery Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Play a pivotal role in ensuring the development and performance of our Oracle Operate services.
- Lead the development of Application Management Services (AMS) process frameworks to guarantee efficient service delivery and contributing to practice and pipeline development by identifying growth opportunities.
- Manage operational risks and issues overseeing all contracted service obligations and ensuring timely escalation of critical matters.
- Continuous improvement through insightful reporting and trend analysis providing client management teams with valuable dashboards and key performance indicators (KPIs).
- Collaborate with technical delivery leads and cloud operations teams to navigate ongoing operational activities that could impact services or clients.
- Actively participate in discussions regarding delivery programmes and release roadmaps ensuring you maintain awareness of potential impacts on operational services thereby strengthening the bridge between clients and our Oracle offerings.
Qualifications :
We are looking for a candidate who is ready for a challenge able to inspire and lead teams to achieve outstanding results has the courage to innovate and is committed to continuous learning. Naturally you are keen to discover and learn new things each day and you are confident and rely on your self-worth. But most importantly be the true you. The one and only you. With your personal strengths view of the world and unique personality. You need the following qualifications for the position of Oracle Service Delivery Manager:
- A minimum of 8 years experience in client relationship management focused on service delivery.
- Strong stakeholder management skills and the ability to influence at the executive level.
- Proven experience managing customer expectations within a support service environment.
- Experience with Service Level Agreement (SLA) management and its implications for clients.
- Excellent understanding of Release Management and the underlying software development processes.
- Experience in drafting and negotiating support contracts.
- Strong business and commercial acumen.
- A demonstrated ability to build engagement from the ground up.
- Relevant Oracle experience (Cloud or R12).
- Capability to support responses to Requests for Proposals (RFPs) including pricing strategies.
- Experience working within teams and a passion for coaching others.
- An excellent command of the English language.
Additional Information :
The Service Delivery Manager plays a critical role in creating managing and nurturing long-term client relationships serving as a liaison between clients technical delivery teams suppliers and operational delivery teams. The key responsibilities of the SDM encompass governance across all areas of service management incident change and release management continual service improvement automation of regression testing regular management reporting relationship management customer satisfaction and ensuring the highest level of operational service delivery.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
