Senior Product Designer
Senior Product Designer
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
Please include portfolio link in CV
About the Design Team at Gorgias
At Gorgias our design team drives product innovation across the entire customer support journey. Were a group of 12 designers spread across New York Paris and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution async collaboration and design excellence. And were craft-focused. Were all-in on design excellence (our upcoming redesign will make your designer heart skip a beat).
Were scaling fast and were now looking for a Senior Product Designer who can bring a fresh level of energy urgency and innovation to the team.
What Youll Do
Youll lead the design of core product experiences and set the bar for UI craft visual quality and user delight. This role is ideal for a fast-moving proactive designer who thrives in high-performance environments and wants to have outsized impact.
Key Responsibilities:
Lead product design initiatives from concept to execution in tight collaboration with PMs and engineers
Help pioneer the next generation of AI-driven experiences by setting the standard for design innovation harnessing the latest trends to push boundaries and redefine whats possible
Bring a strong visual and interaction design sensibility to the team elevating product quality
Proactively identify UX opportunities and advocate for innovative solutions
Prototype using Figma and AI first prototyping tools like Lovable V0 Cursor etc.
Push for systems thinking and champion AI as a creative and strategic advantage to help shape team practices that unlock innovation
Drive design reviews and contribute actively to critiques mentoring other designers as needed
Influence product and UX strategy with a get it done mindset
Who You Are
Were looking for someone who combines excellent UI craft with a relentless drive for action and clarity.
You have:
A portfolio that demonstrates exceptional UI craft and a strong sense of interaction design and visual hierarchy (portfolio submission required)
35 years of experience designing user-facing products ideally with some experience in fast-paced B2C or SaaS environments
Youre customer obsessed deeply understand their problems and base your design decisions on their needs and goals
Advanced skills in Figma
Youre a self-starter who takes initiative and doesnt wait for permission to improve things
An ability to influence teams and processes to drive change not just follow along
A direct communication style and high urgency - you value clarity momentum and fast decision-making
Experience working with or contributing to design systems in cross-functional teams
Nice to Have:
Familiarity with emerging AI-based design/prototyping tools like Lovable V0 Cursor and other prompting design tools
Background designing for AI-powered features or data-heavy tools
Previous experience co-located with product and engineering teams in high-growth startups
Based in or willing to relocate to New York or Paris
Our Hiring Process
Intro Call & Portfolio Review with Gerard (Talent Acquistion)
Hiring Manager Interview with Bora (VP Product Design)
Case Study Presentation to Bora Emi & Chris (Product Design members)
Leadership Interview with Thomas (VP of Product)
Reference Check and offer
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Senior IC
Employment Type
Full-Time
