Our client is a leading IT Technology & Services Management MNC dedicated to providing state-of-the-art IT solutions for internal and external customers in the insurance landscape. As part of a major insurance group based in Germany and Europe the company operates in 26 countries with a strong focus on Europe and Asia. They offer a comprehensive range of insurances pensions investments and services leveraging cutting-edge technologies such as Cloud Digital Robotics Automation IoT Voice Recognition and Big Data science.
Location: Mumbai
Designation: Product Manager
Experience: 6-10 Yrs
Requirements
Application Operations & Enhancements (Must Have)
Ensure smooth day-to-day operations across multiple applications.
Develop and deliver minor enhancements based on evolving business needs
Product Ownership (Must Have)
Take internal responsibility for specific IT products or product groups
Drive continuous improvements and ensure strategic alignment
ITIL Knowledge
ITIL knowledge monitor SLA/KPI adherence and support continuous service improvement
Vendor Management (Must Have)
Manage and collaborate with external service providers. Ensure service quality and contract compliance
Escalation & Incident Management
Manage ticket escalations and general issue resolution. Lead alignment calls with stakeholders as needed
Communication Skills (Must Have)
Exhibit strong verbal and written communication abilities. Engage effectively with internal teams and external partners
Process Documentation & Compliance
Create and maintain process documentation. Support knowledge management and demonstrate awareness of compliance and vulnerability remediation practices
Benefits
About the Company: Our client is a leading IT Technology & Services Management MNC, dedicated to providing state-of-the-art IT solutions for internal and external customers in the insurance landscape. As part of a major insurance group based in Germany and Europe, the company operates in 26 countries with a strong focus on Europe and Asia. They offer a comprehensive range of insurances, pensions, investments, and services, leveraging cutting-edge technologies such as Cloud, Digital, Robotics Automation, IoT, Voice Recognition, and Big Data science. Location: Mumbai Designation: Product Manager Experience: 6-10 Yrs Requirements Application Operations & Enhancements (Must Have) Ensure smooth day-to-day operations across multiple applications. Develop and deliver minor enhancements based on evolving business needs Product Ownership (Must Have) Take internal responsibility for specific IT products or product groups Drive continuous improvements and ensure strategic alignment ITIL Knowledge ITIL knowledge, monitor SLA/KPI adherence, and support continuous service improvement Vendor Management (Must Have) Manage and collaborate with external service providers. Ensure service quality and contract compliance Escalation & Incident Management Manage ticket escalations and general issue resolution. Lead alignment calls with stakeholders as needed Communication Skills (Must Have) Exhibit strong verbal and written communication abilities. Engage effectively with internal teams and external partners Process Documentation & Compliance Create and maintain process documentation. Support knowledge management and demonstrate awareness of compliance and vulnerability remediation practices
Education
Graduate