Operational Duties:
Organizational Development:
Identify and analyze organizational needs challenges and opportunities.
Develop and implement strategies and initiatives to improve organizational effectiveness culture and performance.
Design and facilitate organizational assessments surveys and feedback mechanisms.
Collaborate with OD Manager to develop and implement change management plans.
Foster a culture of continuous learning growth and innovation.
Analyze current team structures and reporting lines to identify areas for improvement such as redundancies unclear reporting relationships or misalignment with organizational goals.
Design the org chart to foster collaboration and communication across teams and departments.
Ensure the org chart aligns with individual and team performance goals.
Analyze existing and planned organizational changes such as mergers acquisitions new departments or restructuring.
Analyze organizational needs by gathering data through surveys interviews and focus groups. Identify gaps and areas for improvement in culture processes and employee engagement.
Develop and implement long-term organizational development plans aligned with business objectives. Collaborate with leadership to establish desired outcomes and key performance indicators (KPIs).
Work with managers and employees to set SMART goals.
Explore different job design models and frameworks to identify solutions for identified issues.
Create clear and concise job descriptions reflecting the new design including tasks responsibilities and required skills and knowledge.
Ensure each teams objectives align with the overall organizational strategy and contribute to achieving the BSC goals.
Performance Management:
Develop and implement performance management frameworks policies and processes.
Design and implement performance appraisal systems including goal setting feedback mechanisms and performance evaluation.
Collaborate with managers to set clear performance goals and objectives for employees.
Conduct performance reviews and provide feedback to employees on a monthly quarterly yearly basis.
Train managers and employees on performance management best practices.
Monitor and assess performance metrics identifying areas of improvement and implementing corrective actions.
Provide guidance and support to managers and employees in addressing performance gaps and developing performance improvement plans.
Establishing clear performance expectations for each role and creating a system for regular feedback and coaching.
Integrate BSC objectives and KPIs into performance reviews ensuring individual and team goals contribute to organizational success.
Talent Development:
Coordinate and facilitate learning and development initiatives including training programs workshops and mentoring/coaching.
Support career development and succession planning efforts.
Financial Duties:
Budgeting and forecasting:
Develop and manage departmental budgets for performance management programs and other OD initiatives.
Track actual spending against the budget and adjust as needed.
Analyze historical data and industry trends to create accurate budget forecasts and projections.
Cost analysis and reporting:
Evaluate the cost-effectiveness of different OD interventions and programs.
Develop metrics and KPIs to measure the financial impact of performance management programs.
Analyze data to identify cost savings opportunities within the department.
Financial reporting and analysis:
Preparing and presenting financial reports to management
Analyzing financial data to identify trends and opportunities for improvement.
Providing financial input into strategic decision-making this includes advising management on the financial implications of different logistics initiatives.
Team Management Duties:
Team Leadership and Development:
Lead and manage a team of OD and Performance professionals.
Provide guidance support and mentorship to team members.
Assign tasks monitor performance and conduct regular performance evaluations.
Identify training needs and develop training programs to enhance the teams knowledge and skills.
Set clear expectations establish goals and motivate team members to achieve targets and deliver exceptional customer service.
Foster a positive work environment encouraging collaboration teamwork and open communication.
Customer Satisfaction Duties
Cross-Functional Collaboration:
Identifying potential performance impacts developing communication strategies and providing training and support to overcome resistance.
Conduct joint surveys and assessments to understand employee experience skills and engagement gaining holistic insights for improvement.
Facilitate team building and collaboration activities that improve communication trust and performance within teams.
Employee Engagement:
Develop and implement strategies to enhance employee engagement and satisfaction.
Conduct employee surveys and analyze feedback to identify areas of improvement.
Collaborate with HR and management to develop and implement employee recognition and reward programs.
Promote a positive organizational culture and foster effective communication and collaboration.
Qualifications:
Education:
Bachelors degree in Human Resources Organizational Development Business Administration or any related field.
Years of Experience:
Minimum of 5-7 years of experience in the same position.
Proven experience in organizational development performance management.
Previous experience in a supervisory or managerial role is advantageous as it showcases leadership and decision-making skills.
Certificates:
Certified Performance Management Professional (CPHR).
Certified Professional in Human Resources International (PHRI).