GSD Global Services PEF Specialist, French/English Required
GSD Global Services PEF Specialist, French/English Required
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Global Services Departments purpose is to help others come unto Christ by serving members leaders and employees globally in a simple and efficient way. This position engages in the objectives of the GSD to help others come unto Christ by providing expert Perpetual Education Fund (PEF) program support for students and leaders in a simple and efficient way. Our support of the PEF program enables Church members from around the world to have access to higher education opportunities. The blessings of higher education have the potential to change individual and family lives for generations.
This experienced support position exists to review analyze and resolve difficult PEF issues while also approving PEF payments and helping participants and leaders resolve issues through chat and email. This is an individual contributor senior para-professional role.
Under the current Alternative Work Arrangement (AWA) for this position the incumbent may be working from home up to 4 days with at least 1 required day in the office each week; therefore must live close. Please note that this hybrid arrangement is subject to an approval process and may change at any time based upon business team division and department needs.
Learn more about the GSDHERE!
Responsibilities
- Reviews and approves PEF disbursements in the Welfare and Self-Reliance systems as the first or second level approver. These reviews include examining and verifying the proper forms and information are attached/included in the payment requests. This review helps safeguard PEF program funds from abuse and fraud.
- Follows specific disbursement review procedures that are different based on area and country. These review procedures will range from simple to complex.
- Analyzes and resolves difficult PEF questions received from participants and leaders from multiple countries only escalating the most difficult issues.
- Identifies and reports system issues based on user feedback.
- Communicates with participants regarding questions and disbursement issues through chat email and occasional phone calls.
- Identifies and escalates undocumented process variances related to disbursement approvals chat support and case work while performing daily tasks.
- Works independently from others under limited supervision.
- The work will be evaluated based on timeliness efficiency and accuracy metrics. Delays in our work will impact on the participants ability to attend school.
Qualifications
- High School diploma
- 3 years of related experience in customer service payment/contract analysis and processing and/or post high school education
- Fluency in reading writing and speaking French and English required
- Ability to become a PEF subject matter expert
- Demonstrate strong verbal and written communication skills with the ability to handle confidential matters dealing with participants personal finances
- Must possess a high degree of proficiency in computer databases and applications
- Must be able to work at a computer station for extended periods of time
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Preferred:
- Associate degree
- Excellent written and verbal communication skills in a second language
Required Experience:
Exec
Employment Type
Full-Time
