Contact Center Representative
Contact Center Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Build your career with a company that is rateda top 20 lender nationallyfor VA HomeLoans! Veterans FirstMortgage is an FHA/VA home lender. Come join a team that trains you from the ground up! Veterans First Mortgage employees striveto give each and every borroweran exceptional customer experience. We have a visionary marketing team with a cutting-edge lead program. Our in-house team of loan officersprocessors underwriters andclosers share one goal:to make the loan process swift simple and compliant. Military members make up a large part of our demographic. An increasing number of veterans are using their home loan benefits. Come take advantage of this momentum andfeel a great satisfaction in helpingthose that serve our country.
For more information on Veterans First Mortgage please visit First Mortgage is a consumer-direct lender that specializes in serving Veterans and the military community from its main loan center in Salt Lake City. We operate underWintrust Financial Corporation an Illinois-based bank.
Why join us
An award-winning culture that supports Personal Growth Respect Trusted Relationships All-in Approach Employee Empowerment
Competitive pay and benefits including medical dental vision life a 401k plan with a company match and tuition reimbursement parental leave employee assistance program (EAP) banking benefits pet insurance and more
Generous paid time off and flexible work hours
Opportunities to grow and develop in your career
Promote-from-within culture
You can make a difference!
Veterans First holds Top Workplace awards from The Salt Lake Tribune and The San Diego Union-Tribune
Why join this team
Resources and care to ensure success from the moment you start: comprehensive two-week initial training period; ongoing coaching and routine Individual Development Plan meetings; friendly and inviting environment with help and support always available
Earn more than just an hourly wage: initial hourly wage of $17.00 an hour with uncapped monthly incentive based on performance metrics allowing motivated individuals to maximize their paychecks
Grow with us: Our department promotes 100% from within; career opportunities in other departments open up and our team members frequently fill those roles
Flexibility to achieve the right work-life balance: Mon - Fri 7 a.m. - 7 p.m. business hours; full-time schedules available with both morning and evening shifts; we accommodate school schedules and requests for shift changes the best that we can
What Youll Do:
Create a lasting first impression by being the initial response to prospective borrowers who submit online inquiries for information
Re-engage and nurture past clients
Gain an understanding of clients mortgage needs and verify submitted information
Navigate CRM and enter client information
Advance and introduce potential borrowers to licensed loan officers
Qualifications:
Have strong interpersonal oral and written communication skills
Enjoy engaging with people and nurturing relationships
Be able to multitask enter data accurately and navigate CRM promptly
Be goal-oriented and crave advancement within the company
Previous call center experience preferred but not required
Benefits:
Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance
Compensation:
The estimatedhourly ratefor this role is $17.00 with uncapped monthly incentive based on performance metrics. Actualpayrate may vary based on several factors such as a candidates qualifications skills and experience.
#LI-ONSITE
Since 1996 Veterans First Mortgage has helped over 100000 borrowers obtain the American Dream of home ownership. Inside Mortgage Finance ranks Veterans First Mortgage as a top VA mortgage lender by volume. With primary lending centers in Salt Lake City UT and San Diego CA and loan officer licensed nationwide in almost every state Veterans First is a VA and FHA mortgage lender that has over 350 hard-working team members that strive to make every aspect of the loan process as easy as possible. Veterans First Mortgage community and overseas programs revolve around veterans and our Troops. When we say Thank you for your service we mean it! Veterans First Mortgage is a trade name of Wintrust Mortgage a division of Barrington Bank & Trust Company N.A. a Wintrust Community Bank NMLS # 449042.
From our first day in business Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation including community banking and financial services subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.
Required Experience:
Unclear Seniority
Employment Type
Full Time
